IT Analyst II

• Oct 2022 - Present

Daily job responsibilities include but are not limited to: -Receiving and troubleshooting hardware to include laptops, desktops, docking stations, printers/scanners, monitors, cabling, cameras, switches/routers, and tablets. -Conduct printer maintenance as needed to include replacing maintenance kits, printer rollers, lift drivers, and ink cartridges. Conducted printer cleaning through automatic and manual procedures. -Diagnosing issues with hardware and contacting appropriate vendor to schedule a repair or order parts. -Receive ordered parts and complete any in-house repairs required for equipment. -Assist Analyst I personnel with any technical issues that may arise to include OS and software issues if required. -Sanitize HDD/SSD hard drives per government procedure to include degaussing/destroying HDD's and disintegrating SSD's. This includes filling out any required paperwork for proper turn in and documentation. -Maintain and report monthly ticket numbers through the use of a self-made Excel spreadsheet detailing clearly the number of tickets closed, status of equipment/parts ordered, status of repairs, and number of hard drives properly sanitized per month. -Served as the vendor point of contact regarding any warranty calls or services required for equipment, escorting technicians on site and reporting back once the technician has left the premises. Show less

Service Desk Technician

• Jul 2022 - Oct 2022

Junior System Administrator

• Jul 2021 - May 2022

-Troubleshot common issues for Windows OS, Mac OS, using A+ troubleshooting method -Provided administrative support for domain and local accounts, experienced in Windows Server 2012-2019, Microsoft 365 Admin Center, Exchange Admin Center, and Azure AD. -Experienced working in Sophos, Meraki, and Barracuda firewall environment. -Mapping networked drives and installing network printers, managed software updates, within the Windows environment and Mac OS. -Built and troubleshot Windows Built In VPN, and 3rd party VPN clients such as Cisco, Meraki, and Sophos. -Provided mobile device management for iOS and Android, using Jamf and Airwatch MDM platforms to troubleshoot and manage client applications and software. -Experienced in Malware removal according to A+ malware removal method. -Experienced working with Webroot, and Sentinel One security environments. -Experienced in managing ticket queue via AutoTask to meet SLA expectations -Wrote company training guide for new hires and maintained company CMDB in order to ensure up to date information for Tier I technicians. -Familiar with the following platforms: Egnyte, Enclara, RxNT StateServ, HomeCare HomeBase, Forcura, Datto SaaS, AutoTask ticketing systems, Connectwise and Ninja RMM platforms, Jumpcloud, AutoCAD, Meraki, Sophos, Sonicwall, Backblaze, Cloudberry, Veeam. Maintained HIPAA compliance when required on these platforms. Show less

Integrated Early Warning Systems Specialist

• Aug 2016 - May 2021

I was responsible for maintaining and operating tactical vehicles and systems in order to provide missile early warning to senior and junior commissioned officers. My responsibilities include but are not limited to: - Successfully troubleshooting network issues with hardware (switches, routers, cabling) and software (Linux, Microsoft) based equipment. Worked closely with civilian contractors and - Operating military grade equipment to provide early warning capabilities. - Conducting thorough maintenance and coordinating proper services with mechanics and system maintainers. - Ensuring accurate and timely information flow from superiors to subordinates, and vice versa. - Writing effective company level tactics, techniques, and procedures - Coaching and mentoring new employees to follow tactics, techniques and procedures effectively. - Coordinating with intelligence analysts to properly detect and identify different missile types and threats. Show less