Cellar Door Sales

• Nov 2020 - Present

Concierge

• May 2016 - Jun 2020

Concierge for the VIP, Top Tier Frequent travellers and Signature Business Class customers offering them the end to end airport experience Building strong relationships with both internal and external customersCustomer Service disruptions and recoveryOversee operations to ensure absolute customer satisfaction was delivered at all times Concierge for the VIP, Top Tier Frequent travellers and Signature Business Class customers offering them the end to end airport experience Building strong relationships with both internal and external customersCustomer Service disruptions and recoveryOversee operations to ensure absolute customer satisfaction was delivered at all times

Airport and Cargo Services Officer

• Mar 2015 - May 2016

Airline representative overseeing the airport customer service experience and operations.Airport operations, safety and efficient aircraft turnaround. On time Performance. Assisting and directing the Qantas ground handling agent.Cargo / Freight services. Airline representative overseeing the airport customer service experience and operations.Airport operations, safety and efficient aircraft turnaround. On time Performance. Assisting and directing the Qantas ground handling agent.Cargo / Freight services.

Airport Customer Service Officer

• Sep 2014 - Feb 2015

Airline representative overseeing the airport customer service experience and operations.Airport operations, safety and efficient aircraft turnaround. Disruption management and customer recovery. Airline representative overseeing the airport customer service experience and operations.Airport operations, safety and efficient aircraft turnaround. Disruption management and customer recovery.

Sales Support Coordinator - Queensland Sales

• Sep 2008 - Sep 2014

Sales operations coordinator Support and develop strong relationships with key stakeholders, internal, industry and corporate customers daily. Joint Qantas and Emirates partnership QLD pricing and product coordinator.Preparing and analyse QLD industry and corporate sales performance reporting. A focus and awareness on competitor activity and maximising sales. Provide reservations, ticketing, pricing, product and service solutions. CRM and database management. Coordinate training, presentations, tradeshows, sponsored events. Industry Account Executive Jan 2013 - Jun 2013Account management of a portfolio of 150 agents.VFR pricing coordinator for Qantas new Asia network.Relieving QLD Pricing Coordinator various secondmentsCorporate and industry fare certifying and loading. Pricing Analysis and trainingMonitoring and identifying trends, market intelligence and opportunities.

Supervisor - Qantas Travel Centre Brisbane

• Apr 2002 - Sep 2008

Responsible for supervising a team at a retail travel centre.Retail Sales and Inbound customer servicing. Reservations and ticketing.Customer Relations.

Duty Supervisor - Customer Service and Lounges, Sydney

• 1995 - 2001

Duty Supervisor - Airport Customer Service and LoungesResponsible for supervising the customer service team in lounge and airport operations and ensuring delivery of consistently high levels of customer service. Supervise the lounge business and administration centre. Managed the food and beverage operations.1995 - 1998 Customer Service Officer - Sydney International and Domestic Terminals. Appointed team customer service champion.Check-in, service desk, baggage services and despatch departures including client airlines: ANA, Eva Air, KLM, Olympic Airways, China Eastern Airlines

Duty Airport Manager, Sydney

• 1987 - 1995

Supervised airport operations, customer service, catering, aircraft operations, crewing, ramp, freight, flight planning, weight & balance, training & rosters, O.H. & S. Certified Load Control.Freighter and charter operations.Reservations and ticketing. Supervise the ground handling contractors. Supervised airport operations, customer service, catering, aircraft operations, crewing, ramp, freight, flight planning, weight & balance, training & rosters, O.H. & S. Certified Load Control.Freighter and charter operations.Reservations and ticketing. Supervise the ground handling contractors.