Nick Olmstead

ServiceNow Architect at Bravium Consulting Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Chicago, Illinois, United States, US
Skills

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Credentials

  • ServiceNow Certified System Administrator
    ServiceNow
    Mar, 2023
    - Nov, 2024
  • ServiceNow Certified Application Developer - Tokyo Delta
    ServiceNow
    Nov, 2022
    - Nov, 2024
  • ServiceNow Certified Application Developer - San Diego Delta
    ServiceNow
    Jun, 2022
    - Nov, 2024
  • ServiceNow Certified Application Developer - Rome Delta
    ServiceNow
    Dec, 2021
    - Nov, 2024
  • ServiceNow Certified Application Developer - Quebec Delta
    ServiceNow
    Mar, 2021
    - Nov, 2024
  • Communicating in the Language of Leadership
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Strategic Thinking
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • ServiceNow Certified Application Developer - Paris Delta
    ServiceNow
    Dec, 2020
    - Nov, 2024
  • ServiceNow Certified Application Developer - Orlando Delta
    ServiceNow
    May, 2020
    - Nov, 2024
  • ITIL Foundations v4
    PeopleCert
    Dec, 2019
    - Nov, 2024
  • ServiceNow Certified Application Developer - New York Delta
    ServiceNow
    Nov, 2019
    - Nov, 2024
  • ServiceNow Certified Application Developer - Madrid Delta
    ServiceNow
    Mar, 2019
    - Nov, 2024
  • ServiceNow Certified Application Developer - London Delta
    ServiceNow
    Dec, 2018
    - Nov, 2024
  • Lean Six Sigma Green Belt
    Thayer School of Engineering at Dartmouth
    Sep, 2017
    - Nov, 2024
  • ServiceNow Certified Application Developer
    ServiceNow
    May, 2017
    - Nov, 2024
  • Certified SAFe® 4 Scrum Master
    Scaled Agile, Inc.
    Jun, 2018
    - Nov, 2024

Experience

  • Bravium Consulting Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • ServiceNow Architect
      • Jul 2022 - Present

  • RUSH University Medical Center
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Lead ServiceNow Developer
      • Dec 2021 - Jul 2022

      Informal manager to team of 5, developed team and project roadmaps, developed individual goals for ServiceNow development team, continued to standardize and optimize internal processes, serve as a resource for strategic technology decisions, coordinate vendor selection, collaborate with implementation partners on key projects.

    • Senior Application Developer
      • Aug 2020 - Dec 2021

      Provide guidance on ServiceNow product roadmap. Designed and Implemented ServiceNow Governance structure and Oversite committee. Develop and customize Service Portal Widgets. Extended use of Glide API for CMDB data cleanup. Leverage a MID Server for 3rd party integrations to HCM and SIS via Transform Maps and CSV file read. Architect Identity Management solution leveraging sys_user, Service Catalog, custom Service Portal widgets, custom tables, and IntegrationHub. Informal leader to team of 4 developers. Show less

    • Application Developer
      • Sep 2019 - Aug 2020

      Designed and implemented Agile development process that did not previously exist. Gather requirements, write stories, act as scrum master for the team. Configure out of box to meet needs of continued ITSM implementation. Customization of backend UI pages using Jelly, JavaScript, and HTML. Customization of Service Portal using AngularJS, HTML, and SCSS.

  • Argonne National Laboratory
    • United States
    • Research Services
    • 700 & Above Employee
    • Systems Coordinator
      • Jun 2016 - Aug 2019

      Design, develop, and implement ServiceNow workflows. Design, develop, and implement process improvement projects. Develop reports and BI dashboards using BIRT, Crystal, and Tableau. Coordinate internal business processes.

    • Co-Op Technical
      • Mar 2015 - Jun 2016

      Developed a hybrid mobile application to eliminate human error in a previously hand-written process, standardized and continually maintain Building Automation System (BAS) graphics, develop Power Usage Efficiency (PUE) reports, evaluate business cases, develop tools for compiling data via Excel

  • North Central College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Student Ambassador
      • Jan 2013 - Jun 2016

      Guided prospective students on campus tours, aid in preparation of mailed materials, use strong communication and interpersonal skills Guided prospective students on campus tours, aid in preparation of mailed materials, use strong communication and interpersonal skills

  • Ken Rock Community Center
    • Rockford, Illinois Area
    • Web Master
      • Jan 2014 - May 2016

      Rebuilt website and restructured content, continual maintenance of content/forms, maintenance of email, involvement within C-Panel Rebuilt website and restructured content, continual maintenance of content/forms, maintenance of email, involvement within C-Panel

  • Over Easy Kitchens
    • Greater Chicago Area
    • Web Master
      • Jan 2014 - May 2016

      Continual maintenance of content/forms, involvement within C-Panel, minimal social media maintenance Continual maintenance of content/forms, involvement within C-Panel, minimal social media maintenance

Education

  • North Central College
    Bachelor of Science (BS), Computer Science
    2012 - 2016

Community

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