Experience

Longview Police Department
• United States
• Law Enforcement
• 1 - 100 Employee
• Public Safety Dispatcher

  • Sep 2020 - Present


Mystic Lake Casino Hotel

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Hotel Front Office Supervisor

  • Apr 2015 - May 2020

  Resolved team member disputesPerformed as a department trainerEdited and updated training materialsConducted probationary and annual reviewsProficient in CMP Worked with VIP Player Development and Call Center to facilitate guest requestsSolved guest issues or concerns in accordance to policies and procedures to guest satisfactionInterviewed and hired for Hotel Front Office Clerk positions

• Front Desk Attendant

  • Jan 2008 - Apr 2015

  Proficient in Microsoft Office/Windows environmentProficient in Opera PMS and proceduresWell versed in coat check, bell-stand and information desk dutiesAddress guest concerns and maintain favorable guest relations



Holiday Station Stores

• United States
• Retail
• 1 - 100 Employee

• Assistant Manager

  • Aug 2005 - Nov 2007

  Maintained favorable customer relations Resolved customer/store related issues Closed daily books and accounting for end of day transactions Maintained favorable customer relations Resolved customer/store related issues Closed daily books and accounting for end of day transactions