Affirmative Action Officer & Deputy Title IX Coordinator

• Sep 2020 - Present

Academic Advisor

• Sep 2015 - Sep 2020

• Assist students in course scheduling and degree audits.• Provided orientation for prospective and returning students.• Maintained Academic Alert system to engage students in success.• Managed college digital displays and social media campaigns.• Collaborated with other departments to form career pathways.• Provided students with academic program and resource information.

Communication Specialist

• Jan 2018 - Jan 2019

Digital content design and social media marketing.

Financial Aid Advisor

• Feb 2015 - Sep 2015

• Served as walk-in advisor for students wanting financial aid assistance.• Provided immediate, front-line support for students with questions on their aid.• Assisted in maintaining financial-aid related content on NHCC website.• Advised students on how to complete FAFSA applications.• Entered updated student records into ISRS database.• Collaborated with other offices through financial aid advising.

Admissions Representative

• Sep 2014 - Feb 2015

• Coordinated information sessions at high schools, workforce centers, and businesses.• Organized and participated in college fairs for recruitment.• Advised prospective students and applicants during office visits.• Researched and outreached to prospective partners in the community.• Developed partnerships with campus departments for college events.• Provided presentations on campus academic programs, departments, and resources.• Utilized ISRS and Hobsons Connect CRM databases.• Provided follow-up communication, through personal calls and e-mails, to new students.

Graduate Assistant

• Jul 2013 - Sep 2014

• Coordinated with Assistant Director in achieving department goals.• Train and mentor student workers in their role and duties.• Created mailing lists and generated e-mail marketing to contacts.• Designed flyers and other materials for program marketing.• Maintained social media presence of Corporate Education & Outreach.• Coordinated events for a variety of clientele at the Welcome Center.• Maintained and utilized databases on facility usage and client information.• Provided information on campus services and support for students and the community

Internship, Title IX Student Conduct

• Sep 2013 - Jan 2014

• Researched current events and legislation regarding Title IX• Participated in meetings with Student Conduct Board• Attended local student conduct trainings• Compiled research into a staff handbook on Title IX student conduct investigations.• Created documents to assist students in understanding the Title IX process• Collaborated with Assistant Director and other conduct board members

Peer Advisor

• Jan 2013 - Jul 2013

• Compiled student records for applications and international travel• Researched peer institutions to compare best practices• Assisted students with records and registration• Provided in-class and campus-wide informational marketing sessions• Completed a faculty handbook for short-term programs abroad• Assisted in a bi-yearly campus education abroad fair

Debt Collector

• Oct 2011 - Aug 2012

Inbound/outbound callsAccount managementPayment arrangements

Office Assistant

• May 2011 - Jul 2011

Accounts Payable/ReceivableAnswering Incoming Telephone CallsCorrespondence with clientsAssist with shipping/receivingSpecial projects as neeed

Computer Refurbisher

• Feb 2011 - Apr 2011

Computer Hardware repair/refurbishingShipping/receivingHardware/software supportNetwork supportNetwork installation

Debt Collector

• Feb 2010 - Feb 2011

Inbound/outbound callsAccount managementPayment arrangements

Proofer

• Oct 2010 - Dec 2010

Proofreading/editing electronic versions of periodicals prior to publishing for e-readers.

Application Support Specialist

• Feb 2009 - May 2009

Inbound/outbound customer support calls.Account management.Technology support for financial institutions.

Student Training Supervisor

• May 2008 - Feb 2009

• Created Adobe Flash training videos for new student workers to understand duties• Provided on-site initial trainings and spot trainings as needed• Assisted in scheduling and personnel management.• Assisted in semester hiring and disciplinary action• Coordinated and assisted with error reporting and troubleshooting• Led semester trainings for all tech supporting student workers

Lead Consultant

• Dec 2007 - May 2008

• Mentored student computer lab consultants• Monitored and maintained general access computer labs• Recorded and reported inventory and operation needs• Provided troubleshooting for computer issues• Attended semester trainings• Attended technology workshops

Computer Lab Consultant

• Sep 2004 - Aug 2006

• Recorded and reported inventory and operation needs.• Provided troubleshooting for computer issues• Attended semester trainings.• Attended technology workshops• Provided front-line student technology support• Provided support for faculty as needed