Experience

UAW Legal Services

• United States
• Law Enforcement
• 1 - 100 Employee

• Intake Specialist

  • Sep 2017 - Present

  Receive calls from UAW members regarding legal matters. Determine whether or not they qualify for free or discounted legal services. Input their information in the computer and forward it to an attorney. Receive calls from UAW members regarding legal matters. Determine whether or not they qualify for free or discounted legal services. Input their information in the computer and forward it to an attorney.



Home Depot At Home Services

• Closing Associate

  • Mar 2013 - Sep 2017

  Worked in a nationwide support center for the Home Depot stores. Taking incoming and making outgoing calls for customers. To review their carpet quotes, finalize, and close the sale. Maintaining the goal of being one of the top ten performers of the call center. I average $350,000 monthly in closing sales. Worked in a nationwide support center for the Home Depot stores. Taking incoming and making outgoing calls for customers. To review their carpet quotes, finalize, and close the sale. Maintaining the goal of being one of the top ten performers of the call center. I average $350,000 monthly in closing sales.



Greektown Casino-Hotel

• United States
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Reservation Agent

  • Dec 2008 - Feb 2011

  Provided superior guest service for those calling to book a reservation. Assisted casino host in booking reservations or any promotional functions that involve the casino or hotel. Provided superior guest service for those calling to book a reservation. Assisted casino host in booking reservations or any promotional functions that involve the casino or hotel.



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Support Analyst

  • Mar 2007 - Jun 2008

  Took inbound information technology calls from employees of the Ford network. Reset, changed, and issued passwords. Trouble shoot system, program, and application errors. Transferred data from desktop to laptop. Issued security identification to key personnel. Problematic issues were referred to a special department if an issue could not be resolved immediately. Took inbound information technology calls from employees of the Ford network. Reset, changed, and issued passwords. Trouble shoot system, program, and application errors. Transferred data from desktop to laptop. Issued security identification to key personnel. Problematic issues were referred to a special department if an issue could not be resolved immediately.



The Auto Club Group

• United States
• Insurance
• 700 & Above Employee

• Customer Care Advocate

  • Aug 1999 - Apr 2006

  Received and processed members' request for roadside assistance utilizing a computer aided call processing system and automated telephone system. Monitor calls until completion to ensure quality road service is provided. Respond to customer inquires regarding service delays. Received and processed members' request for roadside assistance utilizing a computer aided call processing system and automated telephone system. Monitor calls until completion to ensure quality road service is provided. Respond to customer inquires regarding service delays.



Ticketmaster

• United States
• Entertainment Providers
• 700 & Above Employee

• Sales Agent

  • May 1998 - Aug 1999

  Sold tickets charge by phone in a call center. Earned commission by selling promotional products. Sold tickets charge by phone in a call center. Earned commission by selling promotional products.



Sears Home Improvement Products

• Construction
• 700 & Above Employee

• Marketing Representative

  • Jan 1995 - May 1998

  Set-up free in-home estimates for customers inquiring about home improvement products. Marketing of various products and services via telephone to consumers. Canvassed neighborhoods and promoted in-store products. Set-up free in-home estimates for customers inquiring about home improvement products. Marketing of various products and services via telephone to consumers. Canvassed neighborhoods and promoted in-store products.