Nick Ushinski
Senior Solutions Engineer at Simplr- Claim this Profile
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Topline Score
Bio
Nina Mancuso
Nick is an incredible worker and an even better person! He is the most organized person I have ever met in Corporate America. He has a firm handle on his tasks and how to complete them in the most efficient time. He was a huge help on my Release Notes initiative at Simplr and always took the time to ensure that I had the correct content. It is not easy reading through a large document of Jira tickets and notes every two weeks but he did so and effortlessly. Nick is also patient and compassionate. And he provides excellent documentation feedback. I am grateful to have worked with such an awesome individual!
LinkedIn User
I had the distinct pleasure of working with Nick for over two years. During this time, Nick proved himself to be a consummate professional, while also being a wonderful and invaluable teammate. Nick was always willing to help and share his vast amount of knowledge in order to help our team scale. Nick moved internally from his role as a Senior Customer Success Manager to a Product Manager, and from day one, he made an impact on the entire company with his contributions. Nick was always able to handle tough situations and remain calm, cool-headed, while always being focused and on track. I truly hope that Nick and I will work together again in the future. As great as a professional that he is, I quickly realized that he is an even better person. Any company that gets to work with Nick should consider themselves fortunate.
Nina Mancuso
Nick is an incredible worker and an even better person! He is the most organized person I have ever met in Corporate America. He has a firm handle on his tasks and how to complete them in the most efficient time. He was a huge help on my Release Notes initiative at Simplr and always took the time to ensure that I had the correct content. It is not easy reading through a large document of Jira tickets and notes every two weeks but he did so and effortlessly. Nick is also patient and compassionate. And he provides excellent documentation feedback. I am grateful to have worked with such an awesome individual!
LinkedIn User
I had the distinct pleasure of working with Nick for over two years. During this time, Nick proved himself to be a consummate professional, while also being a wonderful and invaluable teammate. Nick was always willing to help and share his vast amount of knowledge in order to help our team scale. Nick moved internally from his role as a Senior Customer Success Manager to a Product Manager, and from day one, he made an impact on the entire company with his contributions. Nick was always able to handle tough situations and remain calm, cool-headed, while always being focused and on track. I truly hope that Nick and I will work together again in the future. As great as a professional that he is, I quickly realized that he is an even better person. Any company that gets to work with Nick should consider themselves fortunate.
Nina Mancuso
Nick is an incredible worker and an even better person! He is the most organized person I have ever met in Corporate America. He has a firm handle on his tasks and how to complete them in the most efficient time. He was a huge help on my Release Notes initiative at Simplr and always took the time to ensure that I had the correct content. It is not easy reading through a large document of Jira tickets and notes every two weeks but he did so and effortlessly. Nick is also patient and compassionate. And he provides excellent documentation feedback. I am grateful to have worked with such an awesome individual!
LinkedIn User
I had the distinct pleasure of working with Nick for over two years. During this time, Nick proved himself to be a consummate professional, while also being a wonderful and invaluable teammate. Nick was always willing to help and share his vast amount of knowledge in order to help our team scale. Nick moved internally from his role as a Senior Customer Success Manager to a Product Manager, and from day one, he made an impact on the entire company with his contributions. Nick was always able to handle tough situations and remain calm, cool-headed, while always being focused and on track. I truly hope that Nick and I will work together again in the future. As great as a professional that he is, I quickly realized that he is an even better person. Any company that gets to work with Nick should consider themselves fortunate.
Nina Mancuso
Nick is an incredible worker and an even better person! He is the most organized person I have ever met in Corporate America. He has a firm handle on his tasks and how to complete them in the most efficient time. He was a huge help on my Release Notes initiative at Simplr and always took the time to ensure that I had the correct content. It is not easy reading through a large document of Jira tickets and notes every two weeks but he did so and effortlessly. Nick is also patient and compassionate. And he provides excellent documentation feedback. I am grateful to have worked with such an awesome individual!
LinkedIn User
I had the distinct pleasure of working with Nick for over two years. During this time, Nick proved himself to be a consummate professional, while also being a wonderful and invaluable teammate. Nick was always willing to help and share his vast amount of knowledge in order to help our team scale. Nick moved internally from his role as a Senior Customer Success Manager to a Product Manager, and from day one, he made an impact on the entire company with his contributions. Nick was always able to handle tough situations and remain calm, cool-headed, while always being focused and on track. I truly hope that Nick and I will work together again in the future. As great as a professional that he is, I quickly realized that he is an even better person. Any company that gets to work with Nick should consider themselves fortunate.
Credentials
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PMC Level IV
Pragmatic InstituteMay, 2021- Nov, 2024 -
Pragmatic Certified Product Manager
Pragmatic InstituteMay, 2021- Nov, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceMay, 2022- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceMay, 2018- Nov, 2024 -
Red Hat Certified System Administrator
Red HatAug, 2016- Nov, 2024
Experience
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Simplr
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United States
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Software Development
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1 - 100 Employee
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Senior Solutions Engineer
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Oct 2022 - Present
• Engage closely with our partners and Partner Success Team to understand requirements needed from the Simplr platform, clearly document them, and drive them from idea to launch. • Partner with our Back End, Front End, and AI/Bot development teams to facilitate technical requirements and ensure alignment with our partners and between our development teams. • Lead larger initiatives for our top partners through project management in order to drive long term solutions into reality while actively communicating timelines, status, and solving issues that arise. • Liaise with cross-functional teams to assist with best practices and to ensure end-to-end process efficiency and consistency. • Team up with our engineering teams to understand data structures, data sources and systematic processes during development and be able to translate back to the partner for a shared understanding. • Work collaboratively with business stakeholders to understand broader business objectives, helping us effectively prioritize feature development including process changes, delays, and advancements to provide organizational clarity. • Proactively communicate and share information across a range of internal teams, from non-technical to technical, to create a common understanding of our milestones, progress, and goals. • Write initiatives, epics, and user stories that capture needs and break down the work into meaningful units for Scrum sprint development. Show less
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Iterative Health
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United States
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Software Development
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100 - 200 Employee
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Product Manager, Integrations
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Mar 2022 - Sep 2022
• Drive the vision, strategy & roadmap, and overall success for our data foundations (Ingestion, ETL, Data warehouse) via technology solutions that satisfy varied and rapidly evolving business requirements. • Partner with our Machine Learning and Clinical Operations teams to facilitate requirements and ensure alignment with technology partners. • Collaborate closely with our external partners to ensure successful integration between our systems and keep in continuous sync between our platforms. • Create and maintain clear documentation and diagrams that outline product capabilities, requirements and planned development. • Write initiatives, epics, and user stories that capture needs and break down the work into meaningful units for Scrum sprint development. • Work collaboratively to understand broader business objectives, helping us effectively prioritize feature development including process changes, delays, and advancements to provide organizational clarity. • Proactively communicate and share information to create common understanding. • Develop close relationships with a range of internal technical and non-technical stakeholders to intimately understand their needs. Show less
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Connectbase
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United States
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Software Development
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1 - 100 Employee
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Product Manager
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May 2021 - Mar 2022
• Be a thought partner and technical leader to ideate new products, newexperiences, and support product software roadmaps for a B2B SaaS platform.• Created, clarified, documented, and communicated use-case and customerrequirements to the Development Team and ensured requirements arecomplete and comprehensive.• Worked closely with Customers and Development on detailed softwarerequirement trade-offs between Product, UX, and Engineering.• Reinforced customer-value and whole-product thinking in driving decisions.• Initiated cross-functional dialog about requirements; managed iterations and ensured alignment when there are changes.• Prioritized work, even through conflicting asks.• Wrote clear, technically sound, product feature requirements.• Collaborated with Marketing, Support, Documentation and Sales Teams to launchnew products.• Drove to identify user problems, translate back to the business, and work to solvethe root of their problem. Show less
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Senior Customer Success Manager
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Sep 2020 - May 2021
• Monitored usage of products by customer and developed appropriate action plans based on activity.• Assisted Engineering in preparation and testing of new product releases.• Worked closely with Customer Support Team in identification and research of technical issues.• Provided path of escalation when required for customers needing additional support or assistance.• Partnered with Product Management and Engineering on gathering requirements for new feature functionality requests and ensuring these are getting recorded in our enhancement system.• Guided and trained new Customer Success Managers on best practices and assisted with escalations. Show less
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Customer Success Manager
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Aug 2018 - Sep 2020
• Established regular project calls that include clearly defined agendas prior to the call, detailed notes and professional recap of meetings that highlight action items with respective owners.• Built processes for new customer implementations between Sales and CSM’s.• Delivered training courses for various personas of the customer based on jobfunction.• Timely customer engagement at the completion of a new customer sale.• Scheduled and completed internal knowledge transition from Sales Team of new customer acquisition that focuses on customer expectations, business needs and products purchased.• Established regular cadence calls with customer once production status is reached.• Created new customer instances and prepared for ingestion of relevant data from customer.• Built project plans to drive all actions needed to ensure a flawless project launch.• Worked closely with Sales Executive to provide regular status of accounts along with identify new sales opportunities within assigned accounts.• Identified opportunities with Marketing Team for customer testimonials, white papers and references.• Worked closely with GIS Analysts to provide accurate estimates of completing on going data projects for assigned customers. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Engineer IV
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May 2017 - Aug 2018
• Worked closely with development team to resolve escalated issues and bugs.• Collaborated with product management to prioritize requests from customers.• Developed trainings and translated new knowledge from development to support team.
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Technical Support Engineer III
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May 2014 - May 2017
• Mentored new and existing colleagues to better increase their skill set including the building of a training website.• Implemented and tested training processes to better meet the needs of our customers.• Supported admins with upgrades and optimization in their on-premise environments.
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Technical Support Engineer II
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Jun 2012 - May 2014
• Assisted internal and external customers to resolve any complications related to the backup solution such as servers, databases, or end users.• Documented case resolutions and interactions with customers in an internal system where other engineers could use my solution for similar issues.
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University of Massachusetts Dartmouth
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United States
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Higher Education
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700 & Above Employee
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Learning Commons Assistant
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May 2011 - Jun 2012
• Address hardware and network issues on students' and faculty's computers• Assist students with the campus' web system• Provide technical support with various programs, such as MS Office
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Resident Assistant
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Aug 2010 - Jun 2012
• Mentor and guide 40+ junior and senior residents with a variety of issues and concerns• Enforce campus policies and report all violations to supervisor• Coordinate monthly events and build a sense of community among residents
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Junior Detailer
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Sep 2008 - Jun 2012
• Check and verify "As - Built" drawings and modify as needed• Utilize AutoCAD to modify "As - Built" drawings• Update projects using HTML on division's website
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Colleges of Worcester Consortium
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Worcester, MA
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IT Intern / Assistant
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May 2011 - Aug 2011
• Apply HTML to update and edit the company's website • Operate MS SharePoint to keep company's files current • Revise customer database using MS Exchange and MS Access • Repair and resolve various hardware and software issues on employee's computers • Apply HTML to update and edit the company's website • Operate MS SharePoint to keep company's files current • Revise customer database using MS Exchange and MS Access • Repair and resolve various hardware and software issues on employee's computers
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Staples
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United States
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Retail Office Equipment
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700 & Above Employee
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Tech / Sales Associate
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Sep 2006 - Aug 2010
• Help customer's select electronic equipment according to their specific needs • Manage inventory and ensure proper levels on retail floor • Configure and set-up customer's computers • Help customer's select electronic equipment according to their specific needs • Manage inventory and ensure proper levels on retail floor • Configure and set-up customer's computers
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Education
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2008 - 2012
University of Massachusetts Dartmouth
Bachelor of Science, Management Information Systems
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