Experience

Big Brothers Big Sisters of the TN Valley

• United States
• Individual and Family Services
• 1 - 100 Employee

• Community Coordinator

  • Jun 2016 - Present

  Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated. Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum. Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer. Show less



CTI, LLC

• Huntsville, Alabama Area

• Sales Representative

  • Jun 2013 - Jun 2016

  Identified and recommended appropriate equipment to service automobiles. Sold and installed said equipment in accordance with federal regulations and customer standards. Collaborated with equipment manufacturers and retailers to provide excellent customer service. Recruited new customers to expand company footprint. Operated and maintained company vehicle according to company standards. Provided logistical planning of projects. Identified and recommended appropriate equipment to service automobiles. Sold and installed said equipment in accordance with federal regulations and customer standards. Collaborated with equipment manufacturers and retailers to provide excellent customer service. Recruited new customers to expand company footprint. Operated and maintained company vehicle according to company standards. Provided logistical planning of projects.



WOW! Cable, Internet and Phone

• Telecommunications
• 200 - 300 Employee

• Customer Service Technician

  • Jun 2011 - Jun 2013

  -Install and troubleshoot telephone, cable, and internet services from drop tap to antenna terminals on customer equipment. -Climb poles, ladders and other structures with proper equipment (safety belt, safety strap, and climbers). -Conduct systems analysis/operations research on cable program issues and systems. -Analyze video/audio quality and determine acceptability of video/audio delivered upon completion of installation. -Perform all work in accordance with company Quality Control standards. -Perform field-based research, collecting data for systems analysis, operations research, project planning and controls, statistics, and modeling methods in order to obtain solutions to problems encountered in the analysis of program operations and procedures. -Operate and maintain assigned vehicle in accordance with company guidelines and ensure that vehicle is stocked with necessary equipment. -Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution. -Accurately complete required paperwork and documentation associated with each job assignment. -Analyze and derive solutions, develop conclusions and proposals of alternative courses of action for completing installations and proactively preventing system breakdowns. Show less



STI, LLC

• Capshaw, AL

• Property Manager

  • Jul 2003 - Nov 2012

  -Provided operations management of apartment community, valued in excess of $650,000.00, while emphasizing positive response to resident concerns, including, but not limited to, mentally and physically disabled residents. -Screened potential tenants and conducted credit and background investigations. -Develop cost, mathematical, statistical, and other automated data system design models for evaluation, identification, collection, and analysis of all data used to support the applicant evaluation program. -Planned, prepared, and administered maintenance work and meeting schedules. -Evaluated contractors estimated cost prior to and upon completion and provide independent estimated cost at completion. -Oversaw contract work to identify challenges in the building and renovation process. -Examined rental units to ensure appropriateness of condition prior to move-in. -Inspected grounds and common areas to ensure community is well maintained and safe for tenants. -Prepared final reports stating contractor’s compliance or noncompliance with the performance measurement criteria. -Prepared monthly work order summary sheets, payroll reporting, waiting list and all other monthly technical reports of completed studies and contracted renovations. Show less