Help Desk Technician I

• Jul 2023 - Present

• Retained all responsibilities from Information Technology Intern role• Enthusiastically pursuing additional responsibilities

Information Technology Intern

• Jan 2023 - Jul 2023

• Operating as a first level contact regarding technical issues for internal employees• Onboard new employees with company devices and accessories• Managing employee credentials within Windows Active Directory, Microsoft Azure, and Microsoft Admin Portal• Enroll and manage company devices within Microsoft Endpoint Management (Intune) MDM• Troubleshooting employee software and hardware and setting up workstations• Set up and run company meetings through Microsoft Teams• Ship business devices to customers and company technology to remote employees• Assist in building and facilities maintenance• Headed managing company technology inventory and coordinated recycling old technology Show less

Package Handler

• May 2021 - Aug 2021

Desktop Engineering Junior Intern

• Jun 2017 - Aug 2017

• Ship mobile devices and accessories while assisting with a national android phone rollout project • Manage project spreadsheets while keeping in contact with employees across the US to validate employee and company information through email and phone calls • Set up new workstations and moving current employee technical equipment to new locations within the building • Ship mobile devices and accessories while assisting with a national android phone rollout project • Manage project spreadsheets while keeping in contact with employees across the US to validate employee and company information through email and phone calls • Set up new workstations and moving current employee technical equipment to new locations within the building