System Engineer

• May 2021 - Present

System Administrator Virtualization and Storage

• Feb 2021 - Present

• Repairs and recovers from hardware or software failures. Coordinates and communicates with impacted constituencies. Troubleshoots server operating system, network hardware and network application errors. • Establishes performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria. • Provides impact assessments and mitigation plans for changes going into the production environments. • Investigates root causes of severe and systemic outages… Show more • Repairs and recovers from hardware or software failures. Coordinates and communicates with impacted constituencies. Troubleshoots server operating system, network hardware and network application errors. • Establishes performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria. • Provides impact assessments and mitigation plans for changes going into the production environments. • Investigates root causes of severe and systemic outages, identifies corrective actions to apply across the enterprise. • Builds capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacities while automating load placement to avoid outages. • Managed and facilitated the use of a nationwide virtualized enterprise. Show less • Repairs and recovers from hardware or software failures. Coordinates and communicates with impacted constituencies. Troubleshoots server operating system, network hardware and network application errors. • Establishes performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria. • Provides impact assessments and mitigation plans for changes going into the production environments. • Investigates root causes of severe and systemic outages… Show more • Repairs and recovers from hardware or software failures. Coordinates and communicates with impacted constituencies. Troubleshoots server operating system, network hardware and network application errors. • Establishes performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria. • Provides impact assessments and mitigation plans for changes going into the production environments. • Investigates root causes of severe and systemic outages, identifies corrective actions to apply across the enterprise. • Builds capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacities while automating load placement to avoid outages. • Managed and facilitated the use of a nationwide virtualized enterprise. Show less

Help Desk Support Specialist

• Aug 2019 - Feb 2021

Help Desk Administrator • Performs regular system maintenance, backups, hardware and software upgrades, physical to virtual migrations and • performance tuning. • Created/unlocked/disabled accounts in multiple systems, as supplemental support for user issues. • Troubleshot issues with multiple applications for users upon request. • Received and processed requests without complaint. Help Desk Administrator • Performs regular system maintenance, backups, hardware and software upgrades, physical to virtual migrations and • performance tuning. • Created/unlocked/disabled accounts in multiple systems, as supplemental support for user issues. • Troubleshot issues with multiple applications for users upon request. • Received and processed requests without complaint.

Information Technology Specialist

• Dec 2016 - Aug 2019

Information Management Officer • Managed active directory accounts for 500+ users. • Responsible for Life Cycling, imaging, and maintaining of systems networked systems. • Ensuring users and systems are in compliance with the organizations standards and security policies. • Trained incoming personnel on organizational functions and requirements. • Worked with multiple organizations to accomplish tasks. • Vast troubleshooting experience with Windows operating… Show more Information Management Officer • Managed active directory accounts for 500+ users. • Responsible for Life Cycling, imaging, and maintaining of systems networked systems. • Ensuring users and systems are in compliance with the organizations standards and security policies. • Trained incoming personnel on organizational functions and requirements. • Worked with multiple organizations to accomplish tasks. • Vast troubleshooting experience with Windows operating systems. • Implemented mobile phones for key individuals within the organization.

Information Technology Specialist

• Nov 2014 - Nov 2016

Network Technician: November 2014 – November 2016 • Accounted for over 10 million dollars in networking equipment. • Managed devices at 23 different sites. • Reconfigured the organizations network by removing redundant routes and creating proper tunnels for network traffic. • Installed new devices and helped develop new network for encrypted communications. • Lead peers in day to day operations and gave guidance when they were faced with issues beyond their realm of… Show more Network Technician: November 2014 – November 2016 • Accounted for over 10 million dollars in networking equipment. • Managed devices at 23 different sites. • Reconfigured the organizations network by removing redundant routes and creating proper tunnels for network traffic. • Installed new devices and helped develop new network for encrypted communications. • Lead peers in day to day operations and gave guidance when they were faced with issues beyond their realm of knowledge. • Enforce security requirements by completing Security Technical Implementation Guides for army networking devices.