Experience

Empact Strategic Partners

• United States
• Financial Services
• 1 - 100 Employee

• Information Technology System Administrator

  • Mar 2021 - Present



Dollar Tree Stores

• Retail
• 700 & Above Employee

• Support Service Associate

  • Jun 2019 - Mar 2021



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Digital Operations Sr. Customer Service Representative

  • Feb 2018 - Jun 2019

  • Answers inbound calls from customers and service providers in a call center environment. • Resolves customer inquiries and issues while adhering to all Capital One polices and procedures. • Assist customers with the application and funding process. May also make outbound calls to customers and/or service providers. • Handle account activations. • Provide customer service by answering inbound calls, making outbound calls to customers and/or service providers, and responding to emails • Data entry of customer and account information and transactions • Attend team meetings to brainstorm and develop ways to improve statistics while on the floor. Show less



Crowne Plaza

• Hospitality
• 200 - 300 Employee

• Guest Service Agent

  • Jun 2017 - Oct 2017

  • OPERA systems user. • Cashier • Use operating system to authorize transactions and record data for hotel. • Answer calls for inquiries and reservations. • Concierge services • File, fax, copy and other office duties apply. • Assist manager with scheduling and team meetings. • Receive and stock inventory for gift shop and departments of hotel. • Receive incoming mail and send outgoing mail. • OPERA systems user. • Cashier • Use operating system to authorize transactions and record data for hotel. • Answer calls for inquiries and reservations. • Concierge services • File, fax, copy and other office duties apply. • Assist manager with scheduling and team meetings. • Receive and stock inventory for gift shop and departments of hotel. • Receive incoming mail and send outgoing mail.



Cavalier Ford Inc

• United States
• Automotive
• 1 - 100 Employee

• Sales And Leasing Consultant

  • Mar 2017 - Jul 2017

  • Build rapport with customer • Use CRM program to set up appointments, call, email, or text prospects. • Ford sales Certified. • AutoMax Sales Training and Consulting Graduate. • DMV Sales License (March 2017) • Office machinery used daily: copier, scanner, fax, printer. • Build rapport with customer • Use CRM program to set up appointments, call, email, or text prospects. • Ford sales Certified. • AutoMax Sales Training and Consulting Graduate. • DMV Sales License (March 2017) • Office machinery used daily: copier, scanner, fax, printer.



NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jun 2016 - Mar 2017

  • Cashier.( handle cash, checks, credit and debit) • Receive and stock inventory. • Execute planograms and inventory maintenance. • Lift up to 4,000 lbs a day. • Handle gas operation. • Answer phone calls for customer assistance and inquires. • Cashier.( handle cash, checks, credit and debit) • Receive and stock inventory. • Execute planograms and inventory maintenance. • Lift up to 4,000 lbs a day. • Handle gas operation. • Answer phone calls for customer assistance and inquires.



Old Dominion University

• Higher Education
• 700 & Above Employee

• Member Services Manager and Rep

  • Aug 2013 - Aug 2016

  • provide excellent customer service in fast-paced environment • Knowledge of all departmental programs • Knowledge of Membership Database • Knowledge of point of sales, program registration, facility booking, membership pass validation and troubleshooting. • CPR/AED First Responder Certified • First point of contact w/ customer problems and questions. • Member of the Membership Marketing Team. • Microsoft Office Experience; Word, Excel, PowerPoint. • Execute emails to customers on policy changes and membership information. • Leader of Open House events and informational events for the Recreation and Wellness Center. • Participated in decision making of hiring process of new employees. • Managed social media outlets: Instagram, Twitter, Facebook. • Used office machinery daily: copier, scanner, Xerox machine, printer. • Supervised a team of 40 employees as a Membership Service Manager. • Hiring and training manager. Show less