Pilot

• Feb 2023 - Present

Line pilot with the RFDS flying King Airs conducting aeromedical retrieval and clinic flights. Line pilot with the RFDS flying King Airs conducting aeromedical retrieval and clinic flights.

HOO, HOFO & HOTAC

• May 2022 - Apr 2023

Developer

• Jan 2021 - May 2022

Chief Pilot and Chief Flying Instructor

• Feb 2020 - Feb 2021

Pilot, Flight Instructor and HAAMC

• Dec 2017 - Feb 2020

Pilot & Flight Instructor

• Apr 2016 - Dec 2017

Pilot and Flight Instructor. Conducting Aerial Work, Charter and Flight Instruction from ab-initio through to CPL. Pilot and Flight Instructor. Conducting Aerial Work, Charter and Flight Instruction from ab-initio through to CPL.

Flight Attendant

• Nov 2013 - May 2016

Working as a Flight Attendant in solo and multi-crew operations. • Customer service • Enforcing safety policies (CASA and company) • Solving problems and showing decisiveness • All aspects of cabin service and procedures • Working effectively with a team and in solo operations • Working to strict time schedules • Assisting special needs passengers • Strong communication channels • Familiarity with Dash 8 Q200, Q300 and Q400 aircraft Working as a Flight Attendant in solo and multi-crew operations. • Customer service • Enforcing safety policies (CASA and company) • Solving problems and showing decisiveness • All aspects of cabin service and procedures • Working effectively with a team and in solo operations • Working to strict time schedules • Assisting special needs passengers • Strong communication channels • Familiarity with Dash 8 Q200, Q300 and Q400 aircraft

Passenger Services Agent

• Apr 2013 - Nov 2013

Contracting for Etihad Airways, Thai Airways, Korean Airways and Philippine Airlines as a Passenger Services Agent. • Customer service • Working effectively within a team and unsupervised • Handling disruptions • Extensive use of Sabre, Korean Air Native and Thai Airways Native systems to check-in, board and alter reservations. • Guiding and training new staff • Strong communication channels • Coordinating with administrative departments • Assisting special needs passengers • Working to strict time schedules • Complying with visa and passport requirements • Boarding and disembarking passengers • Familiarity with A320, A330, B777 and B747 aircraft Show less

Duty Manager, Passenger Services Manager & Ramp Supervisor

• Feb 2012 - Apr 2013

Contracting for Jetstar Airways as Relief Duty Manager, Passenger Services Manager, Turn Around Co-ordinator and Ramp Supervisor. • Customer service • Training and guiding new crew • Constructing and delivering flight recovery plans for all aspects of disruption • Supervising and managing ground crew on shift • Participation in Airport wide compliance and safety meetings • Composing and delivering comprehensive crew briefings • Liaising and coordinating with many Jetstar sectors to meet operational requirements • Extensive administrative duties • Coordinating a team during disruptions • Briefing team on day of operation issues • Data entry (daily operations reports, aircraft times and delay allocation) • Working effectively with a team • Assisting special needs passengers • Working to strict time schedules • Handling cash and banking • Composing rosters for staff • Checking in passengers and altering and making reservations through Navitaire (Skyport and Skyspeed) • Composing comprehensive hand-overs to oncoming duty managers • Reporting to the airport manager daily regarding all aspects of operations • All aspects of ground handling operations • Familiarity with A320 aircraft Show less

Customer Service Supervisor & Pit Crew Supervisor

• Apr 2009 - Apr 2013

Contracting for Virgin Australia and Regional Express as Customer Service Supervisor and Ramp Supervisor. • Customer service • Working effectively with a team • Extensive use of Sabre for check-in, boarding and altering and making reservations • Training and guiding new employees • General administrative duties • Data entry (daily operations reports, aircraft times and delay allocation) • Supervising ground crew on shift • Coordinating and managing Rex & Virgin Australia disruptions • Assisting special needs passengers • Handling cash and banking • Working to strict time schedules • Liaising with all airline departments (operations, IT helpdesk, baggage services) • Handling lost and damaged bag queries • Participation in airport-wide compliance and safety meetings • Managing e-mail • Organising and managing crew rosters • All aspects of ground handling operations • Familiarity with B737 and Saab 340 aircraft Show less