Nicholas Ponder
Network System Engineer I at Gränges- Claim this Profile
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English -
Topline Score
Bio
Credentials
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National Incident Management System
Davidson County Sheriff's OfcMar, 2015- Nov, 2024
Experience
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Gränges Group
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Sweden
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Manufacturing
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200 - 300 Employee
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Network System Engineer I
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Mar 2022 - Present
o Maintains network infrastructure. • Installs, tests, troubleshoots, and repairs network hardware, including routers, switches, network controllers, etc.; and voice and data communications, coordinates with network infrastructure vendors as directed. • Installs specified network operating system and networking software. • Deploys and configures virtual networks. • Creates and maintains network infrastructure documentation. o Systems administration. • Monitors and maintains servers; installs system and applications software and patches. • Maintains active directory; sets up new users, permissions, accounts, groups; assigns passwords and IP addresses; administers user authentication and authorization. • Creates and maintains systems documentation; maintains software inventory. • Assists supervisor in maintaining network security. • Configures and maintains firewalls and URL filtering; administers security policies. • Configures VPN for external secure network connections; maintains firewall connectivity for VPN connections. • Monitors network security for all traffic including internet. o Provides network and general hardware/software user support. • Fields user help desk requests; tests, troubleshoots, and resolves network related issues. • Provides intermediate level general user hardware and software support as needed to resolve problems. • Provides routine database management support; adds users, sets up access; restores system to resolve problems if needed. • Provides on call support outside of regular business hours. Show less
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DaVita Kidney Care
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United States
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Hospitals and Health Care
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700 & Above Employee
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IT Service Desk Professional II
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Aug 2019 - Mar 2022
• Using advanced IT Knowledge, tools, and problem solving skills, determine, diagnose and solve computer-related issues.• Provide on-call support as scheduled during non-business hours Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices.• Communicate with customers, providing status updates and follow-up to ensure satisfaction. • Complete additional tasks and projects as assigned by Service Desk leadership.• Assist in pilot support of major release applications.• Audit and correct IT incidents that have not been successfully closed and follow-up with training.• Schedule management of non-specialists (Break, lunch, PTO, training events, meetings, etc.).• Weekly presentations to managers on upcoming weeks schedules for non-specialists. Show less
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IT Service Desk Professional I
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Nov 2018 - Jul 2019
Using advanced IT Knowledge, tools and problem solving skills, determine, diagnose and solve computer-related issuesProvide on-call support as scheduled during non-business hours.Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices.Communicate with customers, providing status updates and follow-up to ensure satisfaction.Complete additional tasks and projects as assigned by Service Desk (Help Desk) leadership. Show less
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State of Tennessee
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Government Administration
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700 & Above Employee
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Correctional Corporal
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Nov 2015 - Oct 2018
• Using eTomis and Edison computer programs to prepare and submit reports. • Identifying policy violations and potential security risks and following proper channels to ensure the issue is resolved through additional training and coaching. • Conflict resolution. • Assisting with securing and overseeing care and well-being of inmates. Monitoring inmate movement within a facility • Conducting searches of cells, inmates and visitors. • Submitting appropriate incident and disciplinary write-ups. • Supervising inmate work assignments. Overseeing the feeding of inmates. • Providing inmate security at hospitals, courts, and other assigned destinations. Show less
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Metropolitan Government of Nashville and Davidson County
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United States
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Government Administration
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700 & Above Employee
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Deputy Sheriff
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Mar 2015 - Oct 2015
• Using PTZ camera system to monitor security threats and access control. • Assisting with securing and overseeing care and well-being of staff and incarcerated civilians. Monitoring inmate movement within a facility Conducting searches of cells, inmates and visitors. • Preparing daily shift reports on all inmate movements, appointments, physical condition, meals, and behavior for future use in court or by medical/mental health staff if needed. • Submitting appropriate incident and disciplinary write-ups for all detained civilians under my care. • Providing security at hospitals, courts, and other assigned destinations. • Assisting with intake and processing of newly detained civilians. Show less
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State of Tennessee
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Government Administration
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700 & Above Employee
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Correctional Officer
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Jan 2010 - Feb 2015
• Assisting with securing and overseeing care and well-being of inmates. • Monitoring inmate movement within a facility Conducting searches of cells, inmates and visitors. • Submitting appropriate incident and disciplinary write-ups. • Supervising inmate work assignments. Overseeing the feeding of inmates. • Transport inmates to various locations. • Assisting with securing and overseeing care and well-being of inmates. • Monitoring inmate movement within a facility Conducting searches of cells, inmates and visitors. • Submitting appropriate incident and disciplinary write-ups. • Supervising inmate work assignments. Overseeing the feeding of inmates. • Transport inmates to various locations.
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Education
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2014 - 2017
University of Phoenix
Associate of Arts - AA, Information Technology -
2005 - 2009
Wilson Central High School
Community
