Information Technology Consultant

• Sep 2022 - Present

Design, build, and manage cutting-edge online order form to foster procedural fluidity, process streamlining and customer satisfaction. • Track and analyze voluminous sales data; organize, update, store, interpret, and disseminate important information and clearly communicate critical missives and key messaging across team, departmental, business, organizational, and geographic lines. Design, build, and manage cutting-edge online order form to foster procedural fluidity, process streamlining and customer satisfaction. • Track and analyze voluminous sales data; organize, update, store, interpret, and disseminate important information and clearly communicate critical missives and key messaging across team, departmental, business, organizational, and geographic lines.

LIMS Implementation Specialist

• Jun 2018 - Jan 2023

Facilitated establishment of clearly defined deliverables, in scope execution, documentation, changes, and lessons learned, to effectively drive continuous improvement, morale, and service delivery excellence. • Gathered highly-customized requirements (on-site & remote), designed complex workflows, and assisted development teams; performed end-user troubleshooting to promote seamless experience. • Motivated, trained, coached and mentored team; created knowledge content for customers and collaborated in meaningful, cross-functional ways with multiple departments and product teams, both internal and external. • Achieved high levels of customer satisfaction by skillfully coordinating competing priorities and devising and executing strategies to meet schedules, budgets, and on-site logistics requirements Served as tactical point of contact for clients.

Process Improvement Consultant

• Feb 2018 - May 2018

Owner

• Sep 2017 - Feb 2018

I was selling LED landscape/pathway lights. I discovered a large supply of them at a low price and bought out the inventory. Sales for landscape/pathway lights decline in the fall and bottom out in the winter. Nevertheless, during the winter, I sold 2,923 lights, and 250 transformers and reels of wiring in 22 weeks WITHOUT a single return. The quality control at Westinghouse may be intermittent (if I'm being kind), but mine is unwavering. Many of the lights had scratches, dents, are missing pieces, or in some cases, don't work. Not one of those inferior lights has ever made it to one of my customers. I personally inspected, tested, and repackaged every single one. And even though the return rate for online sales is around 30%, I had ZERO. The quality control at Westinghouse may have been intermittent (or more accurately, non-existent), but mine is unwavering. MANY of the lights had scratches, dents, were missing pieces, or in too many cases, didn't work; several even died during my test (the LED would light up, then seconds later, would slowly fade away). Not one of those inferior lights ever made it to one of my customers. I even shot a video of how I test, inspect and repackage every light and put it on every listing. My shipments were also the most well-packaged packages in the history of shipping. Perhaps if more online merchants cared to make sure their customers knew exactly what they were buying, and took a little extra time making sure fragile items were properly packaged, then 30% of online purchases wouldn't be returned (30% is true, look it up; 9% for brick and mortar).

Production and Lab Manager, LIMS Administrator

• Mar 2015 - May 2016

• Earned Prestigious “Employee of the Year” Award and managed a staff of 8 and ran daily lab operations. • Directed and managed LIMS design and integration, wrote SOPs, performed QA/QC, and handled CLIA inspection, and purchasing. • Launched Genomics department – designed its extremely efficient LIMS workflow, wrote SOPs, and did all validation and patient testing. • Redesigned all test reports and managed all reporting; established first-rate quality control (criteria, tracking data and trends, ordering repeats). • Reduced TAT to same-day. • Reduced consumable costs by over $150,000/year

Molecular Technician

• Jun 2014 - Mar 2015

• Performed all manual and automated DNA sequencing; upon departure, side duties performed daily had to be spread out amongst 6 techs. • Reduced sequencing TAT from 7-12 days to same-day. • Supervised and instructed techs; trained new hires, reorganized and managed molecular lab's inventory, eliminated shortages. • Performed all manual and automated DNA sequencing; upon departure, side duties performed daily had to be spread out amongst 6 techs. • Reduced sequencing TAT from 7-12 days to same-day. • Supervised and instructed techs; trained new hires, reorganized and managed molecular lab's inventory, eliminated shortages.

Animation Writer/Producer/Editor (Freelance)

• Feb 2012 - Feb 2014

Teacher's Assistant

• Aug 2010 - May 2011

Laboratory Specialist

• Sep 2008 - Apr 2009

Cleared huge backlog and within a few weeks was finishing the day's work by 11am. • DNA purification, PCR, gel electrophoresis, DNA extraction from gel, DNA sequencing on the ABI3730. Cleared huge backlog and within a few weeks was finishing the day's work by 11am. • DNA purification, PCR, gel electrophoresis, DNA extraction from gel, DNA sequencing on the ABI3730.

PCR Specialist

• Jul 2008 - Sep 2008

Based solely on my 2 months at Metametrix, my boss sought me out to run his lab 7 years later. • Increased my team's productivity by 200% • New process saved over $30,000 in annual consumables cost Based solely on my 2 months at Metametrix, my boss sought me out to run his lab 7 years later. • Increased my team's productivity by 200% • New process saved over $30,000 in annual consumables cost

Laboratory Technician

• Jan 2007 - Jul 2008

 Developed the method for RNA extraction and subsequent real-time RT-PCR assay that allowed in-lab determination of Macaque viral loads in-house; it is still being used, today.  Lab maintenance, PBMC isolation and cryopreservation, western blotting, flow cytometry (LSR-II, FACS Calibur).  Developed the method for RNA extraction and subsequent real-time RT-PCR assay that allowed in-lab determination of Macaque viral loads in-house; it is still being used, today.  Lab maintenance, PBMC isolation and cryopreservation, western blotting, flow cytometry (LSR-II, FACS Calibur).

PCR Specialist

• Aug 2006 - Oct 2006

Ran PCR for genotyping mice. Handled mouse colonies. Ran PCR for genotyping mice. Handled mouse colonies.