Experience

South Bank Corporation

• Australia
• Civic and Social Organizations
• 1 - 100 Employee

• Assistant Operations Manager

  • Jun 2022 - Present



Mirvac

• Real Estate
• 700 & Above Employee

• Assistant Facilities Manager

  • Jan 2020 - Jun 2022



Vicinity Centres

• Australia
• Real Estate
• 700 & Above Employee

• Guest Experience Manager

  • Feb 2016 - Jan 2020

  Highlights include: Nationally recognised and awarded project for hiring people with a disability – a first in the shopping centre industry. Member of Disability and Inclusion working group. National head of customer service training. Implemented an AUSLAN training program for CSD staff. Implemented a school based traineeship program for people with disability on Grand Plaza CSD. Co-author of customer service desk procedures portfolio wide. Organised and implemented the customer experience program for Paradise Centre during the Commonwealth Games – managing a team of 16 people. A key participant in Vicinity’s customer experience project – re-writing Vicinity's culture towards customers Chairperson of Guest Experience Manager - Queensland state meetings Received a grant to work with local schools and retirement communities to create a volunteer shopping program. Repurposing retail space for community benefit – ArtWest Gallery Previously executive member of Centenary Community of Commerce on behalf of the centre. Trainer for all Queensland centres in EMPLive payroll system. Show less



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant

  • Jul 2014 - Feb 2016

  Starting in leisure travel before moving across to business and corporate travel. Starting in leisure travel before moving across to business and corporate travel.



Westfield

• Real Estate
• 700 & Above Employee

• Customer Service Team Leader

  • Dec 2009 - Jul 2013

  I originally started this role as a Christmas casual before moving up the ranks to Team Leader. This role oversaw the carpark and customer service offering. Leading a team of 10. Highlights include: Taking the Belconnen from the poorest performing Ticketek outlet in the portfolio to the second best. Consistently hitting gift card budgets, particularly around Christmas. Being part of the roll out of a standardised customer service package. I originally started this role as a Christmas casual before moving up the ranks to Team Leader. This role oversaw the carpark and customer service offering. Leading a team of 10. Highlights include: Taking the Belconnen from the poorest performing Ticketek outlet in the portfolio to the second best. Consistently hitting gift card budgets, particularly around Christmas. Being part of the roll out of a standardised customer service package.