Experience

Cleveland Hill Union Free School District
• United States
• Education Administration Programs
• 1 - 100 Employee
• Microcomputer Support Technician

  • Sep 2022 - Present


Section 8 Hobbies and Gaming

• Assistant Store Manager

  • Jan 2018 - Sep 2022

  •Provide excellent customer service to customers in person, over the phone, and through email •Oversee customer service standards, training and, logistics •Moved to Florida for a year to establish a second location and through innovation got them up to thousands of dollars in weekly sales •Keep store computer systems in working order by preforming maintenance on laptops, printers and POS systems when necessary •Provide training to employees on customer service, our POS system, and inventory SOP •Oversee in-store events that generate hundreds of dollars in sales that generate large crowds of potential customers •Maintain rigorous SOP to ensure logistics flowed smoothly at two locations Show less



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Bookseller/IT Consultant

  • May 2015 - Jun 2021

  •Implemented a customer focus program to troubleshoot and resolve issues on Nooks •Preformed maintenance and troubleshot dozens of e-readers over the phone and in person every week •Interacted with customers in the store to adhere to beyond company level satisfaction rates •Assisted customers with product locations and custom ordering when items were not in stock •Showed the ability to multitask when the store had events which required a high level of customer assistance and customer supervision Show less