Experience

Shuttlers

• Nigeria
• Shuttles and Special Needs Transportation Services
• 1 - 100 Employee

• City Launch Lead

  • Sep 2021 - Present

  - Lead city launch and expansion - Responsible for building and maintaining solid partnerships for the company - Charged with developing executable strategies, managing a variety of projects and the technology aspects of Shuttlers - Managing bus partners and customers acquisition and retention programs for continuous use of the platform - Generate leads and manage the entire sales process - Lead city launch and expansion - Responsible for building and maintaining solid partnerships for the company - Charged with developing executable strategies, managing a variety of projects and the technology aspects of Shuttlers - Managing bus partners and customers acquisition and retention programs for continuous use of the platform - Generate leads and manage the entire sales process



Ride9ja

• Nigeria
• Truck Transportation
• 1 - 100 Employee

• Driver Experience Specialist

  • Nov 2020 - Sep 2021

  - Co-manages the launch and successful operations of Ride9ja in Abuja - Set driver KPIs and success metrics in line with business goals and safety standards. - Develop and implement Standard Operating Procedures (SOP’s) to ensure safety and compliance amongst all independent driving contractors. - Design and implementation of initiatives that will enable the effective sourcing, onboarding, training and development of Drivers. - Encourage a data driven approach to optimise the driver and rider experience by collating interactions, feedback, ratings and metrics. _ Research, identify and work to mitigate potential risks and operational challenges that could affect the driving contractors. - Manage internal and external stakeholders to maintain a shared company vision and compliance to contractual requirements between drivers, the organisation and customers. - Encourage cross-functional collaboration to improve teamwork with other departments: finance, operations, business development. - Liaise with marketing, sales and customer service units to analyse customer feedback and develop programs effective for improved driver experience. - Organise projects and initiatives that enlighten drivers on the associated benefits and consequences of their actions on customer experience. - Conduct periodic driver experience surveys; analysing the results to identify ways to improve engagement. - Co-manage the testing phase of the Ride9ja app and contributed useful information for the building the app. - manages the driver experience team for result oriented performance Show less



Uber Technologies LLC

• United States
• Transportation, Logistics and Storage
• 300 - 400 Employee

• Partners Support Representative (PSR) with Uber Technologies, Abuja

  • Mar 2016 - Sep 2021

  1. Partners Supports Services 2.Instructor/App Certification Specialist 3. Technical services 4. Marketing and interpersonal advertising 5. Strategic communications, etc. 6. Administrative support, etc. 1. Partners Supports Services 2.Instructor/App Certification Specialist 3. Technical services 4. Marketing and interpersonal advertising 5. Strategic communications, etc. 6. Administrative support, etc.



Uber Nigeria System Limited

• Abuja, Nigeria

• Greenlight Operations Specialist

  • Mar 2018 - Jun 2020

  Coordinate the successful launch and operation of UBER in Abuja. Professionally deliver 5- star in-person and online chats supports to UBER driver-partners. Mentor driver-partners through the onboarding process and all the tools they need to be successful on the UBER system. Support daily operations through operational oversight and scheduling of activities. Charge with handle escalations of more difficult support interactions experience by the team. Proactively support existing driver-partners troubleshoot any issue they experience (e.g. delayed payment, two factor verification, etc). Coach, guide and motivate driver-partners to drive quality and efficient metrics. Partner with the Marketing Team in the planning and execution of demand focused campaigns. Utilise MS PowerPoint in developing slides for driver-partners onboarding training process. Collaborated with the Driver-operations Team to identify and indicate tolls gates in Abuja in order to capture that on UBER system for reimbursement of driver-partners for tolls fees. Championed and coordinated a community service for renovation of Newton National College, Mpape, Abuja courtesy of UBER. Successfully collaborated with the marketing team for successful coordination for the launch of UBER in Benin City, Nigeria. Collaborated with the operations team to create geofence for easy pick-ups of riders in Dar Es Salaam, Tanzania and Abuja, Nigeria. Successfully initiated and implemented “Drivers Mentorship Program” which resulted in tremendous improvement on the driver-partners’ quality in the city; additionally replicated in other EMEA regions. Applauded for successfully acquiring partnership deal with car hire service companies in Abuja with the view of convincing them to put their vehicles on Uber for market growth. Champion partnership with vendors for vehicle inspections and driver-partners’ screening test administration. Show less



Uber Technologies Inc.

• Abuja

• Senior Expert, Operations

  • Mar 2017 - Jun 2020



Legitimate a.m. Newspaper

• Makurdi

• News Reporter

  • Feb 2014 - Mar 2016

  Collect and analyse news worthy events to present in today’s publication. Gather and verify factual information regarding story through interview, observation and research. Organise materials, determine slants or emphasis and write story according to the prescribed editorial style and format standards. Collect and analyse news worthy events to present in today’s publication. Gather and verify factual information regarding story through interview, observation and research. Organise materials, determine slants or emphasis and write story according to the prescribed editorial style and format standards.



Tahfeezul Qur'an College

• Kibiya, Kano State

• Class Teacher

  • Nov 2014 - Oct 2015

  Nigeria's NYSC Service Year: 1. Teaching 2. Lessons Plans and Notes 3.Examinations supervisions, etc. Nigeria's NYSC Service Year: 1. Teaching 2. Lessons Plans and Notes 3.Examinations supervisions, etc.



Blueprint Newspapers

• Abuja, Nigeria

• News Reporter

  • Nov 2012 - Jan 2013

  Organise materials, determine slants and emphasis according to the prescribed editorial style and format standards. Volunteer in assisting unavailable crews when required in live and post-productions. Charged with taking professional and clear photographs to properly illustrate stories. Organise materials, determine slants and emphasis according to the prescribed editorial style and format standards. Volunteer in assisting unavailable crews when required in live and post-productions. Charged with taking professional and clear photographs to properly illustrate stories.



Aso Radio

• Abuja, Nigeria

• News Reporter

  • Nov 2011 - Jan 2012

  Transcribe gathered information from midget/recorder for news stories. Proactively monitor interview programmes and write news stories out of them. Applauded for making major newsworthy headline with my appropriate angles of news stories. Deployed to cover important news events for professional and proper reportage of the same. Diligently assist in editing and proofreading of the news bulletins for proper grammar and flow of the stories. Transcribe gathered information from midget/recorder for news stories. Proactively monitor interview programmes and write news stories out of them. Applauded for making major newsworthy headline with my appropriate angles of news stories. Deployed to cover important news events for professional and proper reportage of the same. Diligently assist in editing and proofreading of the news bulletins for proper grammar and flow of the stories.