Experience

American Commercial Barge Line (ACBL)

• Systems Applications Administrator

  • Jul 2016 - Present

  Provides Tier 2 functional support of ACBL Microsoft Active Directory Administration, Microsoft Office, DameWare, G Suite, Citrix User Administration, CommVault restores, ADP Administration, ACBL's applications and troubleshooting, deploying and tracking of ACBL assets, hardware and software request including Audio/Visual support. Support for user and application security and auditing security. Analyst for end user computer strategies. As well as other duties as they arrive.



Motorcycle Superstore

• System Technician II

  • Jun 2012 - Jun 2016

  Responsible for managing and maintaining customer Networks within the warehouse. Accustomed to troubleshooting/ maintain clients/customers Local Area Network (LAN) issuesProvide desktop support, creating/managing, setting permissions for users/computers in Active Directory, adding users to domains, installation of network printers, mapping drives, network issues, PC repair, maintenance, patches, and upgrades as needed. Fulfill projects as necessary for warehouse operations.Travel as needed to… Responsible for managing and maintaining customer Networks within the warehouse. Accustomed to troubleshooting/ maintain clients/customers Local Area Network (LAN) issuesProvide desktop support, creating/managing, setting permissions for users/computers in Active Directory, adding users to domains, installation of network printers, mapping drives, network issues, PC repair, maintenance, patches, and upgrades as needed. Fulfill projects as necessary for warehouse operations.Travel as needed to locations for mobile Point of Sale system setups.Coordinated IT effects for Motorcycle-superstore and assist sister store (J&P Cycles) with all related IT issues.Responsible for Point of Sale systems/workstations (QuickBooks), setting up switch, and facilitate in the power, internet connectivity, for installation of Satellite service for TVs. Provide desktop support, adding users to domains, installation of network printers, mapping drives, network issues, PC repair, maintenance, patches, and upgrades as needed. Liaison for the network related vendors used at the Facility.Experience with Citrix, and managing users through Citrix Director.Experience with Spice Works, Jira Trouble Ticket systemExperience with VSphereExperience with Motorola Wireless scanners, Zebra label printers and thermal printers Show more Show less



The Kentucky National Guard

• Help Desk/ Frequency Manager

  • Feb 2008 - May 2011

  Held Department of Defense Secret Security Clearance.Managed a Helpdesk team and ensured employees follow Standard Operating procedures to provide the best customer service as possible.Provided Client and LAN support for 500+ users in a Multi-Unit atmosphere. Responsible for handling classified material.Managed day to day operations in an IT military environment to include shipping and receiving of inventory for client hardware and daily administrative tasks as… Held Department of Defense Secret Security Clearance.Managed a Helpdesk team and ensured employees follow Standard Operating procedures to provide the best customer service as possible.Provided Client and LAN support for 500+ users in a Multi-Unit atmosphere. Responsible for handling classified material.Managed day to day operations in an IT military environment to include shipping and receiving of inventory for client hardware and daily administrative tasks as needed.Responsible for all scheduling and dispatching of personnel to work sites. Prioritized all trouble ticket to meet client needs promptly. Followed and adhered to policies, procedures and strategies for promoting effective safety and security operations for the protection of people, data, property and federal institutionsExperience with Remedy Trouble Ticket system Show more Show less