Experience

Climb Global Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• • Jun 2017 - Present

  • Manage a team of 8 data entry clerks to maintain the highest level of accuracy and efficiency• Handle the completion of over 400+ product orders and resolve any ongoing discrepancies• Verify multiple aspects of orders such as fraudulent payments, addresses, and license keys• Provide in-depth training to new hire employees to understand daily processes and systems

• • Mar 2015 - Present

  • Enter orders into internal system; verifying pricing, customer information and checking for anydiscrepancies• Serve as a liaison to Sales, Support, and other departments to reconcile and resolve customer issues• Communicate with customers; deliver product license keys and direct calls and/or e-mails to the appropriatesales representative for further assistance• Answer calls and make scheduled call-backs/emails to customers when necessary



PetSmart

• United States
• Retail
• 700 & Above Employee

• Pet Products Lead

  • May 2012 - Mar 2015

  • Responsible for recording inventory and stocking shelves • Certified to operate machinery (i.e. forklift) • Train newly hired with operating cash register, animal care, and inventory management • Awarded employee of the month 3 times for delivering outstanding customer service and providing consumers with an overall positive store experience • Responsible for recording inventory and stocking shelves • Certified to operate machinery (i.e. forklift) • Train newly hired with operating cash register, animal care, and inventory management • Awarded employee of the month 3 times for delivering outstanding customer service and providing consumers with an overall positive store experience



Zumiez

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • May 2014 - Aug 2014

  • Lead efforts to drive sales revenue, meeting or exceeding sales quota • Assisted with store setup, merchandising and sales display • Process store transactions and resolve any issues a coworker or customer may encounter • Performed administrative tasks such as sales charting, inventory management and daily financial audits • Lead efforts to drive sales revenue, meeting or exceeding sales quota • Assisted with store setup, merchandising and sales display • Process store transactions and resolve any issues a coworker or customer may encounter • Performed administrative tasks such as sales charting, inventory management and daily financial audits