Experience

Geeks2U

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Support Technician

  • Mar 2015 - Present

  Contract work for Geeks2U supporting customers with a wide variety of Technology issues from hardware, software, networking etc, vaious types of devices PC's Windows and Apple, Tablets, phones TV boxes, Smart TV's etc Contract work for Geeks2U supporting customers with a wide variety of Technology issues from hardware, software, networking etc, vaious types of devices PC's Windows and Apple, Tablets, phones TV boxes, Smart TV's etc



Konica Minolta Australia

• Australia
• IT Services and IT Consulting
• 300 - 400 Employee

• Senior Office Service Engineer

  • Jul 2004 - Present

  • Provide assistance to customer using remote desktop software like team viewer to resolve KM software issues. • Diagnose and resolve network communication issues related to KM products. • Onsite network installation, customization and configuration of colour and mono MFP’s, printers, faxes and scanners according to customer requirements which includes: installation of the latest drives onto Windows(Windows all versions and server editions) and Mac OS platform, setup various forms of scanning i.e. FTP, SMB, SMTP, WebDav. • Installation and configuration of end user software products including KonicaMinolta Desktop unity onto client PC’s and servers i.e. Omnipage (ORC software), Paperport(Document management), Papercut and Y-soft print solutions. • Instruct customer on proper usage of printing and scanning options. • Onsite hardware fault diagnosis and repair of all Konica-Minolta colour and mono MFP’s, Printers and Faxes. • Configure industry standard ‘Fiery’ print controller settings (including colour profiling) to customers requirements. • Onsite network printing and scanning fault diagnosis and resolution of all Konica products on client LAN/WAN’s. • Customer’s software application configuration assistance i.e. Adobe products, Microsoft Office products etc. • Designed, developed and programmed industry specific network diagnostics software for use by field service engineers (MFP Network tools). • Troubleshoot and repair KM MFP’s and their accessories including Fiery print controllers. Show less