Experience

BIS Digital, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Sales Engineer, System Design

  • Mar 2023 - Present

  *Create comprehensive proposals by developing accurate bill of materials, labor estimates, and system design drawings. *Review and validate project scope of work and system design to ensure accuracy and alignment. *Design tailored audio, video, and recording systems using cutting-edge technology and equipment for unique client locations. *Support sales team members through customer needs analysis and site surveys. *Consult with the sales team to identify how products can effectively… Show more *Create comprehensive proposals by developing accurate bill of materials, labor estimates, and system design drawings. *Review and validate project scope of work and system design to ensure accuracy and alignment. *Design tailored audio, video, and recording systems using cutting-edge technology and equipment for unique client locations. *Support sales team members through customer needs analysis and site surveys. *Consult with the sales team to identify how products can effectively address client business needs. *Provide integration documents for seamless system implementation. *Troubleshoot system issues and provide timely resolutions upon service escalation. Show less



Encore

• United States
• Events Services
• 700 & Above Employee

• Area Director, Venues

  • Sep 2021 - Apr 2023

  Miami, Florida, United States

• Complex Director of Event Technology

  • Mar 2020 - Sep 2021

  Miami, Florida, United States *Oversee multiple hotel locations and continue to foster fruitful relationships with hotel executives and vendors. *Manage financials to help meet and exceed companywide benchmarks. *Seek new techniques for group sales capture during pandemic. *Motivate sales team for consistent capture and ensure profitability. *Forecast revenue and equipment needs for venue cluster. *Collaborate with stakeholders to forecast revenues and maintain relationships. *Research new technology… Show more *Oversee multiple hotel locations and continue to foster fruitful relationships with hotel executives and vendors. *Manage financials to help meet and exceed companywide benchmarks. *Seek new techniques for group sales capture during pandemic. *Motivate sales team for consistent capture and ensure profitability. *Forecast revenue and equipment needs for venue cluster. *Collaborate with stakeholders to forecast revenues and maintain relationships. *Research new technology to integrate into virtual & hybrid events.



PSAV

• United States
• Events Services
• 700 & Above Employee

• Director Of Event Technology

  • Jun 2016 - Mar 2020

  *Responsible for business management in a hotel environment with strong focus on customer experience. *Collaborated with Sr. Recruiter for talent acquisition for the South Florida Region. *Belong to several PAC committees to improve college level/trade school curriculums for increased job placement. *Increased profitability percentage and decreased operating costs in 2018 & 2019 for my venue. *Achieved companywide metrics and improved hotel relations. *Increased Medallia… Show more *Responsible for business management in a hotel environment with strong focus on customer experience. *Collaborated with Sr. Recruiter for talent acquisition for the South Florida Region. *Belong to several PAC committees to improve college level/trade school curriculums for increased job placement. *Increased profitability percentage and decreased operating costs in 2018 & 2019 for my venue. *Achieved companywide metrics and improved hotel relations. *Increased Medallia customer survey scores by 30% in a previously underperforming location. *Coached sales team members to meet and exceed companywide metrics. *Oversaw logistics, managed skilled technicians and sales managers to ensure business requirements are met. *Maintain profitable audio visual business, analyze P&L statements to uncover opportunities for increasing AGP & EBITDA percentages. *Report weekly and monthly forecasts to leadership and venue. *Compose yearly budgets and communicate monthly revenue actuals to leadership. *Fostered fruitful vendor and hotel relations to strengthen partnership for the company. *Assisted sales team in capturing business.

• Assistant Director / Operations Manager

  • Dec 2015 - Jun 2016

  Miami, Florida, United States *Audio Visual Operations Manager for a multi-million dollar revenue generating locations in Miami Beach, Florida. *Coached technical team members / supervisors on how to achieve flawless show execution and provide exceptional customer service leading by example. *Instilled strong organizational skills to all team members. *Motivated team members to go above and beyond for the satisfaction of the customer. *Schedule team members and organized logistics based on the business… Show more *Audio Visual Operations Manager for a multi-million dollar revenue generating locations in Miami Beach, Florida. *Coached technical team members / supervisors on how to achieve flawless show execution and provide exceptional customer service leading by example. *Instilled strong organizational skills to all team members. *Motivated team members to go above and beyond for the satisfaction of the customer. *Schedule team members and organized logistics based on the business levels while maintaining profitability. *Project Management and oversaw event execution for corporate & social events. *Worked with multiple vendors for cost analysis to keep COS low, while making sure all client requests are fulfilled.

• Technical Supervisor

  • Nov 2013 - Dec 2015

  Miami, Florida, United States *Project management and oversaw event execution. *Managed skilled team members for show production. *Onsite contact for clientele. *Delivered exceptional customer service and flawless event execution. *Assisted with operations management to ensure all logistics were timely. *Developed relationships with hotel partners.

• Technical Lead

  • Jun 2012 - Nov 2013

  Miami, Florida, United States *Event Specialist Technician with Audio Engineering emphasis. *Operate and manage successful events and ensure all show aspects are flawlessly executed. *Ensure the highest level of customer experience was delivered and assisted with last minute change requests to ensure a smooth event execution. *Up-sold technology based on an evolving customer vision for their event.



ESPN 1330am Deportes

• Studio Audio Engineer

  • Nov 2011 - Sep 2013

  Miami, Florida, United States *Responsible for audio broadcasting and mixing - NBA, MLB, NFL, NCAA, UEFA, Eurocopa, FIFA, Concacaf, Liga Mx, and Copa Sudamerica to local audiences, television networks, and radio stations. *Ensured all advertising traffic spots were correctly listed and played according to the log. *Recorded, produced, and edited content for airplay.



Clearchannel Radio Inc

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Studio Audio Engineer

  • Apr 2010 - Sep 2011

  Miramar, Florida, United States *Produced recordings of on air talent for radio station use. *Composed advertising spots for use on the air. *Assisted on air talent with custom drops, audio editing, and production for use during their shows/airtime.