Nicholas Newman
Crew Commander at 184th Intelligence Wing / Wichita Kansas / Kansas Air National Guard- Claim this Profile
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English -
Topline Score
Bio
Credentials
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CompTIA SECURITY+, CompTIA A+, ITIL Foundation Certification in IT Service Management, OSHA General Industry Safety and Health (10hr)
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Experience
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184th Wing, Kansas Air National Guard
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United States
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Armed Forces
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1 - 100 Employee
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Crew Commander
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May 2017 - Present
My achievements include:- Serving as Operational Lead on an eight man team, prioritizing, planning, executing, and analyzing objectives to increase cyber security at enterprise and local levels in multiple Air Force domains.- Leading daily briefings and planning sessions focusing on daily objectives to remedy network vulnerabilities, increase domain efficiency and maintain domain cleanups using various technologies including SCCM, ACAS, HBBS, Active Directory, Infrastructure Tools, Palo Alto and Sidewinder Firewalls, Solarwinds, Tanium and VMware assigning duties as required.- Exercising Operational Risk Management techniques, managing enterprise-level domain decisions and overseeing government purchases and transactions of up to $10,000. Show less
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Directory and Messaging Specailist
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Jun 2014 - Jul 2017
My achievements in this role included:- Performed domain administration tasks including Domain Name Service (DNS), Group Policy (GPO), Active Directory Users and Computer (ADUC) management, Sites and Services, server, PowerShell script automation maintenance and remedy tracking. - Functioned in a high-paced Active Directory environment wherein each change to the domain required the utmost attention to detail. - Provided live customer service support in resolving various domain level problems and performed basic Linux/SQL administration/scripting tasks.- Conducted server installations and mountings in accordance to airflow requirements and safety standards.- Oversaw the maintenance of various server types including a third-party Active Directory administration module.- Developed build guides for configuring Domain Controllers, Workstation Deployment. Show less
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System Administrator
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May 2012 - Jun 2014
My achievements included:- Performed thorough administrative tasks in the Windows environment through Active Directory Services.- Managed a multi-million dollar IT infrastructure in a secure facility for the Department of Defense (DOD) that included Windows Servers/Workstations, Unix Systems, Encryption Devices, and Legacy Messaging systems.- Provided equipment support to high-ranking executives and technical support to multiple enterprise-level domains with over 700,000 servers and workstations, and over 1 million user, administrative and service accounts through the Active Directory suite.- Conducted critical system updates, preventative maintenance on network and standalone servers weekly and bi-weekly system checks for over 200 clients ensuring full communication capability and readiness.- Developed contingency plans for service outages and interruptions to network operations.- Assigned authorization duties for travel, safety programs, required procedures documentation, equipment accountability and calibration. Show less
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White House Communications Agency
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Armed Forces
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100 - 200 Employee
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Messaging Administrator
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Nov 2015 - Nov 2016
- Assembled and managed Tier 2 technical support team of 7 individuals to perform F5 Configuration, Active Directory, MS Exchange, Mobile Device Management (MDM), Boundary Support, Infrastructure, Patching and Cloud tasks. - Served as Lead Technical Expert in designing and implementing Presidential MDM solution for over 4,500 devices, including several for VIPs. - Managed group assignments, network standardization and enterprise-level configurations for the MDM environment. - Provided on-call support as a primary Point of Contact with MDM and Exchange outages. Show less
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Wichita Area Technical College
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Higher Education
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100 - 200 Employee
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IT Specialist
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Mar 2012 - Sep 2015
My achievements included: - Performed domain administration tasks through the Active Directory Suite. - Managed entire campus IT infrastructure including implementing campus Group Policy (GPO), conducting server administration tasks, network configurations, equipment maintenance, specialty equipment deployment, System Center Configuration Management (SCCM), baseline software management, and basic equipment troubleshooting. - Proved recommendations on the retirement of outdated software and provided alternate and updated solutions Show less
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Customer Service Representative
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Aug 2006 - May 2012
My achievements included: - Provided tier 1 support to mobile subscribers including bill payments processing, account management, technical and incident tracking, balanced customer satisfaction and corporate growth in accordance to company policy. - Gained promotion to Customer Service Representative II in 2009 and entrusted with customer retention My achievements included: - Provided tier 1 support to mobile subscribers including bill payments processing, account management, technical and incident tracking, balanced customer satisfaction and corporate growth in accordance to company policy. - Gained promotion to Customer Service Representative II in 2009 and entrusted with customer retention
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Education
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2014 - 2018
Southwestern College
Information Systems Management, Information Technology -
2014 - 2018
Southwestern College
Bachelor’s Degree, Computer Operations Technology
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