Senior Associate, Finance & Operations

• Nov 2021 - Present

Business Intelligence Manager

• Jan 2020 - Nov 2021

Budgeting- Led the annual budget process for a portfolio of 20 commercial-class, branded hotels.Forecasting- Oversaw the production of the annual and 90-day forecasts for the executive team. Responsible for the company's ad-hoc financial analysis.Business Intelligence- Implemented and managed the business intelligence platform. Trained all GM’s and controllers in the platform’s budget and forecast functions.

Project Manager & Financial Analyst

• Aug 2018 - Jan 2020

Operational & Financial Analytics- Prepared financial, marketshare, and guest service score deliverables daily for the executive team to provide consistent status-checks and drive evidence-based decision making. Project Management- Implemented special technology projects across 17 hotels, including a cloud-based timekeeping system, budgeting platform, and CRM solution. Development- Assisted in the evaluation and underwriting of potential developments and acquisitions.

Consultant, Strategic Risk and Reputation (Travel, Leisure & Hospitality)

• Jul 2016 - Jul 2018

Customer Experience Measurement- Conducted more than 100 on-site branding and guest experience evaluations for Hyatt Hotels Corporation, Highgate Holdings, and Greystone Hotels across the United States. Analytics- Synthesized customer experience data generated from property evaluations into professional deliverables to provide clients with strategic insights to mitigate brand risk. Customer Experience Measurement- Conducted more than 100 on-site branding and guest experience evaluations for Hyatt Hotels Corporation, Highgate Holdings, and Greystone Hotels across the United States. Analytics- Synthesized customer experience data generated from property evaluations into professional deliverables to provide clients with strategic insights to mitigate brand risk.

Special Projects Intern

• Jun 2015 - Aug 2015

Synthesized retail industry research into 15 competitive overviews on product returns, mobile payments, and catalog shoppability. Planned two special projects and roll-out plans to revitalize the in-store and catalog shopping experience of specific HBC brands. Plans were communicated to the executive committee via a fifteen-minute group presentation and Q&A session. Analyzed a prominent German retailer’s financial statements and corporate fact sheet into a report for the executive committee in preparation for acquisition. Show less

Finance and Accounting Intern

• Jun 2013 - Aug 2013

Worked in the Accounting department of the Grace Bay Club, a member hotel of LHW. Created innovative pricing packages for spa treatments. Developed a dynamic pricing model for spa treatments to help spa reach 2013 summer revenue benchmarks. Worked in the Accounting department of the Grace Bay Club, a member hotel of LHW. Created innovative pricing packages for spa treatments. Developed a dynamic pricing model for spa treatments to help spa reach 2013 summer revenue benchmarks.