Nicholas Mosley
Endpoint engineer at Health Partners Plans- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ ce
CompTIAApr, 2016- Oct, 2024
Experience
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Health Partners Plans
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Endpoint engineer
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Feb 2022 - Present
• Assigned users groups and applications using Active Directory, Access Now and Intune • Led the completion of the migration project moving users from Win7 Virtual Machines to Win10 Virtual machines and their specialized pools. • Migrated users to AVS • Did tier 3 support for VMWARE that arose from migrating users including working with third parties and vendors • Completed Horizon migration project from six to seven and eight • Packaged and deployed applications • Competed laptop upgrade from Window 7 to 10 • Imaged laptops using Autopilot • Did image virtualization for image used for laptop builds • Monitor, analyze and optimize virtualization performance of hosts and virtual desktops using V-sphere • Mac support • Did on site AV meeting room troubleshooting and setup Show less
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William Penn School District
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Desktop Support Engineer
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Jul 2021 - Dec 2021
• Google suite and workspace administration • Troubleshoot Chromebook issues • Mac configuration and support for executives • Meet or exceed SLAs and provide detailed resolutions in Fresh Service • Troubleshoot hardware, software and network issues • Build Windows 10 laptops • Trouble shoot and configure Office 365 • Manage, create and troubleshoot ID and computer object issues within Active Directory • Provide AV setup troubleshooting and support for class room and Zoom conference rooms • Maintained logistics and inventory • Build or take down computer labs • Troubleshoot and maintenance smart boards • Coordinated project to replace smart boards in 12 buildings Show less
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IQVIA
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United States
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Hospitals and Health Care
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700 & Above Employee
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Desktop Support Engineer
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Mar 2018 - Mar 2020
• Break fix, build, and remote support for 12 remote pharmaceutical clients • Break fix, build, software, peripheral and networking support for the headquarters facility • Active Directory maintenance and configuration • Windows PC and Macintosh configuration and support • Cell phone and I pad support • Windows Surface support • Shipping, receiving, inventory and logistics support of headquarters and client hardware • Travel to and support of remote Radius Pharmaceutical locations • Sophos administrator • AV room setup and support Show less
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support Engineer
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Nov 2015 - Mar 2018
Desktop Support Tech • Provide desktop, mobile device and tablet support across multiple buildings on campus and throughout the city • Maintain computer inventory to assist with providing data and system needs for temporary IT services and outages. • Dispose of out of service assets and maintain records to be reviewed for billing purposes • Support plant IT needs for refueling outages • Safeguards certified to maintain systems containing extremely sensitive data • Manage refresh team to coordinate and implement PC refresh for calendar year • Accept, prioritize, and troubleshoot tickets in Service Now within desired SLA and provide detailed documentation • Maintain nuclear approved training and fit for duty requirements Show less
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Compucom
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support
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Oct 2014 - Nov 2015
Led refresh team of three to coordinate and implement PC refresh of over 3,000 users * Install new hardware components * Install operating systems and software * Set up network connections in the company and ensuring that all the desktops are connected to the main servers * Test software and hardware compatibility * Answer customer calls and clarify desktop related issues Led refresh team of three to coordinate and implement PC refresh of over 3,000 users * Install new hardware components * Install operating systems and software * Set up network connections in the company and ensuring that all the desktops are connected to the main servers * Test software and hardware compatibility * Answer customer calls and clarify desktop related issues
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TEKsystems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Windows Migration Coordinator
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May 2014 - Aug 2014
Assist Scheduling Manager with building, onboarding and managing teams* Provide direction to users and communicate any information needed to achieve quality results* Escalate risk and quality issues according to Risk Management Plan* Escalate, resolve and mitigate risk to remove team obstacles and ensure productivity* Capture all team deliverables from team members and publish deliverables according to the Communication Plan* Monitor quality on a continuous basis and provide quality assurance Show less
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Desktop Support
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Feb 2014 - Apr 2014
Migrate systems to Windows 7* Ensure that the imaging, application installation, and user state migrations are successful* Provide excellent customer service to all users* Follows all escalation procedures for remediation activities* Load software and peripherals that are needed and not installed with the migration* Report all issues and daily statistics to Team Lead or Project CoordinatorIndependence NotaryNetwork/Desktop Support (independent contractor
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Desktop Support/ Network Admin
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Jun 1997 - Apr 2009
Maintained system documentation including year, model, software and version of equipment; Troubleshoot enterprise network/server issues * Provided 2nd level desktop support for 500+ users * Supported all UPS proprietary systems and AS-400 * Supported wireless systems and package car communications * Restored data from backups as required * Facilitated PC upgrades and system imaging Maintained system documentation including year, model, software and version of equipment; Troubleshoot enterprise network/server issues * Provided 2nd level desktop support for 500+ users * Supported all UPS proprietary systems and AS-400 * Supported wireless systems and package car communications * Restored data from backups as required * Facilitated PC upgrades and system imaging
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UPS
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United States
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Truck Transportation
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700 & Above Employee
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Manager
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Jun 2005 - Dec 2008
Trained and managed employees * Managed all auxiliary functions including overnight shipping, internal and external mail delivery, logistics * Responsible for desktop publishing of various companies including United Way Campbell’s Soup and Pep Boys * Handled all desktop publishing projects, audio visual and technical setup, coordinating building maintenance, logistics and interoffice and external mail Trained and managed employees * Managed all auxiliary functions including overnight shipping, internal and external mail delivery, logistics * Responsible for desktop publishing of various companies including United Way Campbell’s Soup and Pep Boys * Handled all desktop publishing projects, audio visual and technical setup, coordinating building maintenance, logistics and interoffice and external mail
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UPS
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United States
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Truck Transportation
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700 & Above Employee
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Area Supervisor
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Jul 1992 - Jun 1997
Trained and supervised six part time supervisors and eighty part-time hourly employees * Organized staffing schedules and operation plans for a sort and load area for aircraft containers * Compiled daily paperwork for company review Trained and supervised six part time supervisors and eighty part-time hourly employees * Organized staffing schedules and operation plans for a sort and load area for aircraft containers * Compiled daily paperwork for company review
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Education
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University of the People
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2016 - 2020
Western Governors University
Information Technology and security
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