Experience

Credit Bureau of Canada Collections

• Canada
• Financial Services
• 1 - 100 Employee

• Compliance Agent

  • Jul 2022 - Present

  - Audit collection agents' outbound and inbound calls per mandatory compliance criteria- Update quality assurance processes and workflows - Reviews external debtor-facing communicationsSelect Portfolio: Canada Mortgage and Housing Corporation, Freedom Mobile, Vivint Home Security

• Collections Agent

  • Mar 2018 - Nov 2022

  - Crafted workflow efficiencies- CUBS System- Debt Recovery System (DRS)- Specialization in: telecommunications, government, and smart home monitoring accountsSelect Portfolio: Canada Mortgage and Housing Corporation (CMHC), Hydro One, Freedom Mobile, City of Toronto



Total Credit Recovery Limited

• Canada
• Financial Services
• 100 - 200 Employee

• Collections Agent

  • Sep 2016 - Feb 2018

  - Crafted efficiencies for account workflow - Collaboration with account teams on collection strategy Select Portfolio: Rogers, Ontario Student Loans, CIBC - Crafted efficiencies for account workflow - Collaboration with account teams on collection strategy Select Portfolio: Rogers, Ontario Student Loans, CIBC



Bill Gosling Outsourcing

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Collections Agent

  • Aug 2015 - Sep 2016

  - Maintained consistent, effective contact with debtors - Completed high volume of outbound calls (200-400/day) Select Portfolio: Captial One (third party) - Maintained consistent, effective contact with debtors - Completed high volume of outbound calls (200-400/day) Select Portfolio: Captial One (third party)



First Choice Footcare

• Toronto, Ontario, Canada

• Contractor

  • 2010 - Oct 2015

  • SOHO hardware upgrades • Windows Administration • Mobile Phone administration • SOHO hardware upgrades • Windows Administration • Mobile Phone administration



Canadian Tire Corporation

• Canada
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2009 - Aug 2011

  • Processed 475 transactions during peak weekend shifts via POS system • Handled customer inquiries via IBM AS/400 • Efficient stocking/restocking of products, meeting the needs of the store • CrossSelling and UpSelling of products and Canadian Tire services • Consulting & Mixing interior paint collections • Processed 475 transactions during peak weekend shifts via POS system • Handled customer inquiries via IBM AS/400 • Efficient stocking/restocking of products, meeting the needs of the store • CrossSelling and UpSelling of products and Canadian Tire services • Consulting & Mixing interior paint collections



Recipe Unlimited Corporation

• Canada
• Hospitality
• 500 - 600 Employee

• Dishwasher

  • Sep 2008 - Dec 2008

  • Collaborated with co-workers to ensure exceptional guest experience • Operated culinary cleaning machinery as per industry safety standards • Collaborated with co-workers to ensure exceptional guest experience • Operated culinary cleaning machinery as per industry safety standards