Experience

Scotsman Ice Systems

• Italy
• Food & Beverages
• 100 - 200 Employee

• Sr. Customer Relations Representative

  • Sep 2018 - Present

  Vernon Hills IL

• Lead Service Dispatcher

  • Feb 2018 - Present

  Vernon Hills IL

• Warranty/Installation Coordinator

  • Nov 2013 - Feb 2018

  Vernon Hills IL Working with CRM programs such as SalesForce.com and ServiceBench.com to assist customers with service and warranty related issues, handle major corporate accounts, and coordinate installations with various product distributors and other third party accounts.



Advanced Resources

• Office Support Specialist

  • Aug 2013 - Nov 2013



Northland College

• United States
• Higher Education
• 100 - 200 Employee

• Reservations Manager and Student Supervisor

  • Aug 2009 - May 2013

  Ashland, WI Reservation Management of college campus, including all business facilities, Sigurd Olsen Environmental Institute, Brownell Hall, Ponzio Campus Center, Alvord Theatre, and all outdoor recreational facilities. Supervision of 18 student workers, checking on hourly attendance sheets, assistance in training for future manager positions, work schedule conflicts, theatre and event set up, securing the main campus building for night shifts. Desk position located in the Ponzio Campus Center of… Show more Reservation Management of college campus, including all business facilities, Sigurd Olsen Environmental Institute, Brownell Hall, Ponzio Campus Center, Alvord Theatre, and all outdoor recreational facilities. Supervision of 18 student workers, checking on hourly attendance sheets, assistance in training for future manager positions, work schedule conflicts, theatre and event set up, securing the main campus building for night shifts. Desk position located in the Ponzio Campus Center of Northland College, performing phone switchboard operations i.e. transferring calls, renting out laptop computers, presence as a friendly voice for the majority of nightly events located within the Ponzio Campus Center. Show less



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Clerk

  • Jun 2012 - Aug 2012

  North Chicago, IL Pulmonary, Neurology, and Specialty Care desk clerk, scheduling patients to appropriate doctors through the VISTA computer system, answering phones and transferring calls, printed daily schedules for multiple clinics, calling and confirming future appointments, troubleshooting appointment conflicts through the VISTA computer system, assisted in giving directions to patients and escorting the disabled to appropriate clinics, checked in/out patients, introduced patients to the My Health-E-Vet… Show more Pulmonary, Neurology, and Specialty Care desk clerk, scheduling patients to appropriate doctors through the VISTA computer system, answering phones and transferring calls, printed daily schedules for multiple clinics, calling and confirming future appointments, troubleshooting appointment conflicts through the VISTA computer system, assisted in giving directions to patients and escorting the disabled to appropriate clinics, checked in/out patients, introduced patients to the My Health-E-Vet online program, reminding patients about future appointments via phone calls and letter mail, securing patient information via HIPPA protocol when securing a clinic for the night. Show less



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Clerk

  • Aug 2011 - Sep 2011

  North Chicago, IL Audiology Dept. Carry messages or packages. Maintain records, reports, files, and mail. Manage inventories or supplies. Operate business machines. Assisted disabled patients to various areas of the hospital. Organization of new storage facility.



Magiquest

• Amusement and Recreation Attendant

  • Jul 2010 - Aug 2010

  Gurnee, IL Maintain and provide equipment to participants and describe points of interest to various tour groups, assisted in game troubleshooting, performed as a barker for various events, secured merchandise and equipment during shutdown of facility, assisted in sales of merchandise.



Woodmans Foods

• Grocery Clerk

  • Jan 2009 - Aug 2009

  Kenosha, WI Bagged groceries, moved carts, stocked merchandise



Piggly Wiggly

• Grocery Clerk

  • Feb 2007 - Nov 2007

  Kenosha, WI Stock shelves, racks, cases, bins, and tables. Arranged merchandise displays. Take physical count of stock. Clean display cases, shelves and aisles. Itemize and total customer merchandise selection at checkout counter, using cash register. Accepted cash or charge card for purchases. Stamp, attach or change price tags on merchandise, referring to price list, Transport packages to customer vehicles and answer customer questions about merchandise.