Experience

Emerald City Games

• Computer Games
• 1 - 100 Employee

• Narrative Designer

  • Mar 2022 - Present

• Creative Editor & QA Tester

  • May 2021 - Mar 2022



IMU Studios Inc.

• Canada
• Computer Games
• 1 - 100 Employee

• Narrative Designer & Writer

  • Apr 2020 - May 2021

  Working remotely as a member of a 5-person writing team to develop long-form narrative content for IMU Studios' in-development open-world FPS 'Thunder: Throne Wars', while also developing and writing a companion television series. Tasks include: • Working with the Producers, Writers, Artists, and Designers leveraging a variety of skills from within the whole team to bring the combined narrative vision to completion; • Identifying plot lines, story arcs, and narrative beats that support the game design and the development of the company's IP; • Provide feedback to the art and design content teams to ensure narrative consistency; • Create proposal outlines and documents for internal and external review, including plot outlines, character bibles, and pitch materials where necessary; • Designing and tracking quests that instill curiosity within the game world and seek to amplify player experience; • Write and develop TV scripts based upon the characters present within the ‘Thunder: Throne Wars’ IP; • Research and identify key story elements to be developed within the TV series. • Provide guidance on narrative structures to other team members; and • Meeting key deadlines based upon implementation and funding opportunity requirements. Show less



Freelance (Self employed)

• Writing and Editing
• 700 & Above Employee

• Script Editor & Narrative Consultant

  • Dec 2018 - May 2021

  Passionate about storytelling in all its forms, my skills include providing script analysis, coverage, and notes to freelance writers and commercial projects. As well as, supplying techniques and insights to projects. I’m available for independent or studio projects. Passionate about storytelling in all its forms, my skills include providing script analysis, coverage, and notes to freelance writers and commercial projects. As well as, supplying techniques and insights to projects. I’m available for independent or studio projects.



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2018 - Oct 2020

  Key responsibilities • Answer questions accurately through sound knowledge of services and products • Maintain a calm and sympathetic tone ensuring a professional comment • Identify and understand customers' broader investment and lending needs and refer more complex banking inquiries to specialist team members. Key achievements • Increased financial literacy and professional manner regarding financial matters • Maintaining a consistently high standard of customer service • Working effectively both as a member of a team and unsupervised Show less



Bus Stop Films

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Screenwriting Tutor

  • Jan 2019 - Dec 2019

  Bus Stop Films is a not for profit organisation designed to help people living with a disability learn about and be involved in filmmaking. We make films with, for and about people from diverse backgrounds and abilities. I was tasked with creating engaging and intuitive ways to communicate a passion for screenwriting and filmmaking to 15+ adult students with diverse intellectual disability needs. This included writing and plotting the course content from beginning to end, with little oversight, while fostering the same independence within my students so they could go out and achieve their own career goals. Show less



Golden Age Cinema & Bar

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2015 - Nov 2018

  Key responsibilities • Welcome customers and managed their film and cocktail experience • Accurately recorded and delivered customer orders • Assist in managing team members during busy times • Handled money transactions and perform till reconciliation Key achievements • Created an inviting and positive environment for customers • Maintained a consistently high standard of customer service • Trusted by managers to supervise store lock up and arm security system Key responsibilities • Welcome customers and managed their film and cocktail experience • Accurately recorded and delivered customer orders • Assist in managing team members during busy times • Handled money transactions and perform till reconciliation Key achievements • Created an inviting and positive environment for customers • Maintained a consistently high standard of customer service • Trusted by managers to supervise store lock up and arm security system



Toll Priority Pty Ltd

• Sydney, Australia

• Customer Service Officer

  • Feb 2014 - Jul 2014

  Key responsibilities • Promptly answer inbound phone enquiries regarding Toll Priority products and services • Clearly and concisely provide customers with both the location and status of couriered goods • Engage in problem solving to resolve customer issues relating to the use of Toll products and services Key achievements • Maintained a consistently high standard of customer service • Worked effectively both as a member of a team and unsupervised Key responsibilities • Promptly answer inbound phone enquiries regarding Toll Priority products and services • Clearly and concisely provide customers with both the location and status of couriered goods • Engage in problem solving to resolve customer issues relating to the use of Toll products and services Key achievements • Maintained a consistently high standard of customer service • Worked effectively both as a member of a team and unsupervised



MOONPIG.COM LIMITED

• United Kingdom
• Printing Services

• Customer Service Representative

  • Oct 2011 - Sep 2013

  Key responsibilities • Promptly answer inbound phone enquiries regarding Moonpig products and services • Answered questions accurately through sound knowledge of services • Maintained a calm and sympathetic tone ensuring professional comments • Collected and recorded data to a set of strict guidelines ensuring accuracy Key achievements • Consistently rated as a reliable and meaningful worker at appraisals • Worked effectively both as a member of a team and unsupervised • Contributing to data and analysis used in annual reporting Show less



Australian Department of Health and Ageing

• Canberra, Australia

• Public Servant

  • Mar 2006 - Sep 2011

  Key responsibilities • Communicated the Australian Government aged care policy to clients • Investigated and resolved client queries by providing fast and accurate information • Drafted departmental correspondence in response to stakeholder queries • Drafted ministerial correspondences signed by the Minister for Health and Ageing • Fact checked quarterly review advice letters sent to clients regarding fee changes • Managed the department relationships with contracted mail houses Key achievements • Maintained positive relationships with key stakeholders • Liaised professionally with senior staff and fostered good team relationships • Worked toward and met both individual and team objectives • Helped improve clients overall understanding of Australia’s aged care policy Show less