Experience

Purdue Global

• United States
• Higher Education
• 700 & Above Employee

• Financial Aid Manager

  • Nov 2022 - Present

  Manages a team of 12 Financial Aid officers, overseeing the collection and review of documents related to Title IV Federal Student Aid.Chicago, Illinois, United States• Monitor compliance with Title IV regulations and the accuracy of information provided by financial aid teams.
  • Cross-train teams to optimize the processing and verification of financial aid applications, encouraging communication and eliminating non value add tasks.
  • Conduct periodic risk assessments and response plans and maintain effective compliance programs.
  • Identify training and development opportunities inside and outside of the team.
  • Collaborate with our admissions team to identify areas of opportunity to increase enrollments.
  • Monitor workflow and reassign staff to ensure all service level agreements are met.
  • Assist in the hiring of new team members.
  • Provide training to newly hired financial aid personnel.
  • Monitor the integrity of electronic reporting.
  • Conduct self according to company expectations. This includes schedule adherence, attending training classes and adherence to all standard operating procedures. Show less

• Financial Aid Team Lead

  • Jul 2016 - Nov 2022

  Supervises team of 10 Financial Aid Officers reporting to FA Manager. Duties include:
  * Delegation of daily assignments
  * Running and analyzing various reports
  * Quality Assurance Reviews
  * Investigation and resolution of complex financial aid situations that have been escalated
  * Conducting staff meetings
  * Training new employees

• Financial Aid Officer II

  • May 2013 - Jul 2016

  Perform verification on high volume of selected ISIRs. Resolving C-Codes and other such issues preventing disbursement.



City Colleges of Chicago

• United States
• Education Management
• 700 & Above Employee

• Asst. Director of Financial Aid

  • Jun 2011 - Apr 2013

  Manage day to day operations of the department and its 7 employees. Work directly with students counseling them on the financial aid process and ensuring prompt disbursement of financial aid funds. Certifying official for Veterans Education Benefits. Run, disseminate and work various reports to resolve issues relating to financial aid.

• Financial Aid Advisor

  • Jun 2005 - Jun 2011

  Assisted students with filling out FAFSA application. Performed verification of selected files. Represented the financial aid office at new student orientation, college fairs and open house events. Worked to ensure timely disbursement of financial aid funds. Certifying official for VA Education benefits.

• Administrative Assistant

  • Nov 2004 - Jun 2005

  ANswering phones, filing and other general administrative tasks.