Experience

Vortex Optics

• United States
• Sporting Goods Manufacturing
• 100 - 200 Employee

• Customer Engagement Specialist

  • Dec 2016 - Present

  I have worn a lot of hats during my time at Vortex. When I started at the tail end of 2016, I was a technical support specialist, but since then, I have worked in Military and Law Enforcement Sales, conducted firearms training for dealers, internal groups, customers, as well as law enforcement. I have been fortunate enough to be included in the development of multiple products as well as am one of the listed inventors on a patented product. I have written training material for special operations to use in trainings specific to the function of precision riflescopes as well as been featured as an expert guest in the realm of precision rifle and marksmanship on the Vortex Nation Podcast and several others. I oversee the sponsorship for precision rifle competitors and precision rifle related events for Vortex and have worked very hard to do my part in the growth of the shooting sports as well as firearms education.



Fillback Family of Dealerships

• Richland Center WI

• Business Development Manager

  • Feb 2015 - Dec 2016

  - Determine minimum standards for number of appointments scheduled for sales and/or service - Daily monitor incoming calls and lead-to-appointment percentages for each BDR and the BDC as a whole - Monitor delivered deals for appointments set by the BDC and conduct interaction with the sales department heads to increase ROI - Investigate ROI for external vendors and ad sources to determine which marketing venues are most profitable in the dealer’s market - Conduct training and critique word tracks of BDRs as needed - Verify all scheduled appointment as solidly confirmed - Handle manager turnovers as needed through the lead process - Obtain new customers and raise CSI - Conduct call/email campaigns for BDR - Create good public relations consistent with effect use of time - Constantly update and purify customer records - Maintain and update dealership internet presence through content marketing, brand advertising, and social media - Oversee vehicle descriptions and photos/videos for dealer inventory - Be prepared to step in for absent BDRs to keep BDC results in line with monthly goals



Great Lakes Higher Education Corporation and Affiliates

• United States
• Financial Services
• 300 - 400 Employee

• Borrower Services Represenative

  • Nov 2012 - Feb 2015



Lands' End

• Sales Represenative

  • Oct 2010 - Apr 2013

  I receive call-in orders from Lands' End customers an also assist them with any other needs they may have. I receive call-in orders from Lands' End customers an also assist them with any other needs they may have.