Senior Policy Analyst

• Dec 2021 - Present

Policy Analyst

• Aug 2018 - Present

-Strategic Planning and Implementation: Assists in conducting strategic planning processes to address homelessness, including in Santa Barbara/Santa Maria and Stanislaus Counties (CA). Assists with identification of community priorities, engagement of stakeholders, and analysis of systems gaps and needs to ensure compliance with California’s No Place Like Home grant program.-Continuum of Care (CoC) Planning, Structure and Operations: Facilitates CoC operations, grant application and administration, trainings, and agency-level technical assistance, including in Stanislaus, Napa, and San Francisco Counties (CA).-Data Gathering, Management, Analysis, Reporting, and Visualization: Assisted in conducting the 2019 Point-In-Time County for the Napa CoC through outreach to homeless housing and service providers and gathered and analyzed data according to HUD criteria for submission on the Homeless Data Exchange (HDX). Collects and analyzes APR and System Performance Measure Data from CoC-funded homeless housing providers as part of the annual CoC Competition.-Facilitation, Trainings and Presentations: Has conducted, developed, and facilitated presentations on topics of Equal Access, diversity, equity and inclusion, including for persons identifying as LGBTQ+ and people of color. -Coordinated Entry Systems: Facilitates implementation and evaluation of coordinated entry systems in Stanislaus and Napa Counties (CA). Conducts focus groups and engagement of stakeholders to provide ongoing evaluation. -Taking Action for Equity: Organizes, develops, and helps facilitate conversations on racial equity and cultural competency for Bay Area communities. Show less

Fellow

• Dec 2019 - Jun 2020

The New Leaders Council (NLC) Institute is the premier leadership and professional development, training, mentoring, networking, and career and political advancement program for young professionals. NLC recruits Fellows from outside traditional power structures and equips them with the skills necessary to be civic leaders in their communities and workplaces. The New Leaders Council (NLC) Institute is the premier leadership and professional development, training, mentoring, networking, and career and political advancement program for young professionals. NLC recruits Fellows from outside traditional power structures and equips them with the skills necessary to be civic leaders in their communities and workplaces.

Policy Fellow

• Sep 2017 - Aug 2018

Engaging with constituents (in-person, over the phone, and online), committee clerking, policy research, data and email management, general office management, the staffing of policy meetings with City departments and local community organizations, and other tasks as needed. Engaging with constituents (in-person, over the phone, and online), committee clerking, policy research, data and email management, general office management, the staffing of policy meetings with City departments and local community organizations, and other tasks as needed.

Client Support Specialist

• Oct 2014 - Aug 2018

-Provide 1st and 2nd tier support over the phone, email, walk-in, field and remote desktop technical support-Work with manager to escalate trouble tickets to 3rd tier technicians, and engineers, depending on the support needs of the end user- Serve as resource for student assistants and new technicians-Coordinate the installation of new Mac and PC hardware and configured end-user applications like Sophos Safeguard and Sophos Anti-virus, Mozy Pro, VMWare, and the Adobe suite-Develop and document procedures and solutions for the knowledgebase Show less

Student Coordinator

• Sep 2015 - Sep 2017

Provide 1st and 2nd tier support over the phone, through email, in person, and through our online ticketing system (Service-Now) about half the time, with managing students, and occasional QA and projects taking the other half. Currently supervise 23 student workers that are the 1st tier of support for our entire University.

Intern

• Jul 2013 - Feb 2014

•Conducted research on Japanese American Internment camps •Organized logistics for Korematsu Day (Contacted speakers, negotiated venue, planned schedule, organized tech rehearsals) •Organized and maintained a database of over a thousand educational contacts •Conducted research on Japanese American Internment camps •Organized logistics for Korematsu Day (Contacted speakers, negotiated venue, planned schedule, organized tech rehearsals) •Organized and maintained a database of over a thousand educational contacts

Client Support Specialist

• Mar 2011 - Feb 2014

•Diagnosing and fixing software and hardware computer problems for both Macs and PCs •Installing and supporting software on Macs and PCs •Working with other departments on campus such as HR, Events…etc •Assisting staff, faculty, or students via phone, email, or in person •Diagnosing and fixing software and hardware computer problems for both Macs and PCs •Installing and supporting software on Macs and PCs •Working with other departments on campus such as HR, Events…etc •Assisting staff, faculty, or students via phone, email, or in person

Intern

• Jul 2012 - Dec 2013

•Conducted workshops related to health care and HIV/AIDS •Helped with HIV/AIDS and Hepatitis outreach and was first point of contact with potential clients •Worked with other interns to plan events and facilitate group discussions •Conducted workshops related to health care and HIV/AIDS •Helped with HIV/AIDS and Hepatitis outreach and was first point of contact with potential clients •Worked with other interns to plan events and facilitate group discussions