Business Intelligence Specialist I

• Aug 2016 - Present

I use T-SQL to query our data warehouse and primarily build SSRS reports and dashboards in iDashboards. I have experience building stored procedures, creating and updating tables, and creating/scheduling jobs using SQL Server Agent. I have experience building reports using: - SQL Server Management Studio - Visual Studio - iDashboards - Excel - SQL PromptI've completed the following Microsoft courses: - 2778: Writing Queries Using Microsoft SQL Server Transact-SQL - 10985: Introduction to SQL DatabasesI also, on a limited basis, admin a service product we use, Oracle Service Cloud (formerly RightNow). I have experience within the following features: - Business Rules - Chat - Incident Management - Knowledge Management - Profile Management - Reporting and Analytics - Workspace Development - Custom ObjectsI've completed the following Oracle University courses for Service Cloud: - Administration - Analytics Show less

Sr. Technical Specialist, Process Improvement

• Mar 2015 - Aug 2016

I admin a service product we use, Oracle Service Cloud (formerly RightNow). I have experience within the following features: - Business Rules - Chat - Incident Management - Knowledge Management - Profile Management - Reporting and Analytics - Workspace Development - Custom ObjectsI've completed the following Oracle University courses for Service Cloud: - Administration - Analytics

Supervisor, Member Contact Center

• Apr 2013 - Mar 2015

Sr. Service Specialist

• Feb 2013 - Apr 2013

Service Specialist

• Mar 2011 - Feb 2013