Nicholas Kitsou

Head of Operations at Dreamstreet Lending
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU
Languages
  • English Native or bilingual proficiency
  • Macedonian Limited working proficiency
  • Italian Limited working proficiency
  • Greek Limited working proficiency
Skills

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Bio

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Credentials

  • Change Management Practitioner
    APMG International
    May, 2018
    - Nov, 2024

Experience

  • Dreamstreet Lending
    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Head of Operations
      • Jun 2022 - Present

  • Latitude Financial Services
    • Australia
    • Financial Services
    • 700 & Above Employee
    • Change Manager
      • Jul 2021 - Jun 2022

  • NAB
    • Australia
    • Banking
    • 700 & Above Employee
    • Change Manager
      • Nov 2019 - Jul 2021

      Project: Wealth Complex Client Remediation Program Project: Wealth Complex Client Remediation Program

  • Telstra Health
    • Australia
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Senior Change & Adoption Advisor
      • Sep 2018 - Nov 2019

      Project: National Cancer Screening Register (NCSR) Project: National Cancer Screening Register (NCSR)

  • Templestowe Family Chiro
    • Chiropractor
      • Jan 2009 - Dec 2018

  • AMP
    • Australia
    • Financial Services
    • 700 & Above Employee
    • Senior Change Analyst
      • Jan 2017 - Sep 2018

      Projects:Advice Transformation (Enterprise Risk Management - Advice Audit)Claims Transformation (June - December 2016)

    • Subject Matter Expert - Claims/Change Analyst
      • Jan 2015 - Dec 2016

    • Claims Assessor
      • Jun 2014 - Jun 2016

      End to end assessment and management of Income Protection, Total & Permanent Disablement, Terminal Illness and Death claims under Group policies.Assessment and managements of complaints.Training Case Managers/Claims Assessors on new claims model and Case Management software (FINEOS).Assisting the Project team with Claims processes and requirements.Conducting Showcases to both internal and external stakeholders on AMP's New Claims Philosophy.

  • Digital Direct
    • Managing Director
      • 2012 - 2016

Education

  • Project Pathways
    Change Management Practitioner
    2018 - 2018
  • PM Partnerners Group
    Change Management Foundation
    2017 - 2017
  • RMIT University
    Master's Degree, Chiropractic Stream
    2007 - 2008
  • RMIT University
    Bachelor of Applied Science - BASc, Complementary Medicine
    -

Community

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