Experience

North Central ESD

• United States
• Education Administration Programs
• 1 - 100 Employee

• Technical Support Specialist

  • Oct 2014 - Present

  I am an on-site desktop support technician, contracted with the Cascade School District. I am responsible for assisting 1250 students and 100 employees with hardware and software issues. In addition I helped implement and manage an imaging server and software distribution system, LanDesk. Most recently I helped implement Microsoft Intune for managing our Windows, iOS, and Mac OS devices. I work with vendors, helping the district with quotes and advising them on purchases. I have gained valuable advanced troubleshooting skills. Show less



Stemilt Growers

• United States
• Food and Beverage Manufacturing
• 200 - 300 Employee

• Technical Support Specialist

  • Jun 2013 - Jun 2015

  I was a desktop support technician, supporting over 1200 users. My responsibilities included taking calls at the help desk and supporting users face to face. I have gained a lot of experience troubleshooting issues more effectively. I learned how to use the Citrix Xenapp center to manage our virtualization. I have worked with the network administrator to learn how to perform cross connects and troubleshoot network related issues. We did documentation of all the help desk requests through the Service Desk management software. Show less



Encouraging Words

• United States
• Software Development
• 1 - 100 Employee

• Shipping & Receiving Clerk

  • Nov 2003 - Jan 2013

  I managed the entire shipping and receiving department. My responsibilities included handling of all product returns, and receiving freight through a POS system. Along with these responsibilities, I was a customer service clerk administering cash, cashiering, and balancing of the till. Additional duties included inventory control, merchandising and maintaining a seven computer network. I handled customer relations and requests, also developed excellent customer service skills. I managed the entire shipping and receiving department. My responsibilities included handling of all product returns, and receiving freight through a POS system. Along with these responsibilities, I was a customer service clerk administering cash, cashiering, and balancing of the till. Additional duties included inventory control, merchandising and maintaining a seven computer network. I handled customer relations and requests, also developed excellent customer service skills.



Youth With A Mission

• Religious Institutions
• 500 - 600 Employee

• Instructor

  • Sep 2009 - Dec 2009

  I spent three months in Arusha, Tanzania teaching a Computer School. I taught on the fundamentals of computer terminology, the internet, Windows XP, and Microsoft Office Suite. Along with the teaching aspect, I expanded the YWAM base network into additional housing units. During my teaching I developed greater leadership and teaching skills. I spent three months in Arusha, Tanzania teaching a Computer School. I taught on the fundamentals of computer terminology, the internet, Windows XP, and Microsoft Office Suite. Along with the teaching aspect, I expanded the YWAM base network into additional housing units. During my teaching I developed greater leadership and teaching skills.