Experience

Legal Aid Board

• Legal Services
• 200 - 300 Employee

• Clerical Officer

  • Sep 2022 - Present

  Providing administrative support to solicitors and paralegals, drafting letters to clients and legal professionals, switchboard duties, preparing legal documents for swearing, BigHand dictation typing, filing and using legal case management software, processing and assisting with legal aid applications for International Protection

• Temporary Clerical Officer

  • Aug 2022 - Sep 2022

  -Processing applications for legal aid from asylum seekers-Drafting letters to clients and solicitors-Using EOS for case management and verifying applicant details.



SGS

• Algeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Verification Officer

  • Jul 2022 - Aug 2022

  -Verified customer identity, documents and medical history for driving license applications -Operated Chip and Pin machine and prepared EoD reconciliation statements -Gave detailed advice on submitting supplementary documents and subsequent applications -Verified customer identity, documents and medical history for driving license applications -Operated Chip and Pin machine and prepared EoD reconciliation statements -Gave detailed advice on submitting supplementary documents and subsequent applications



TELUS International Ireland

• Ireland
• Outsourcing/Offshoring
• 400 - 500 Employee

• Risk Underwriter

  • Jul 2021 - Oct 2021

  Contracted out to a major global payment processing platform for risk underwriting. • Evaluated businesses, websites and documents for signs of high risk, fraudulent or illegal activity and Terms of Service violations. • Adhered to strict handling time and quality assessment metrics - focus on accuracy and efficiency in reviews. Scored 96% in quality throughout time in role. • Communicated with users through Zendesk/email about their account status and risk concerns, ensured they were verified before sharing any confidential information and created a positive user interaction through helpful tone and concise, straightforward messaging. • Experience using Slack, Microsoft Office and Google Drive to communicate and share files securely with teammates, both in my own department and interdepartmentally. Show less

• Customer Support Specialist

  • Jun 2021 - Jul 2021