Nicholas Hope

Customer Service Supervisor at ERMC AVIATION LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Irvington, New Jersey, United States, JE

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Experience

    • United States
    • Airlines and Aviation
    • 1 - 100 Employee
    • Customer Service Supervisor
      • Aug 2022 - Present

    • Construction
    • 1 - 100 Employee
    • General Laborer
      • Jan 2013 - Jan 2022

      OSHA 10-Hour passed 6/9/2011 •General Industry Safety and Health Shoveling/Pick Axe experience, general digging and manual labor. Flagging/Directing Traffic, for safety and flow of traffic Working with Operators and Teamsters to provide direction and extra eyes, for safety. Working with the import of materials and managing a stockpile area. Building gabion baskets. oAs well as setting the stone in. oIn some cases, pouring the concrete as well. Laying asphalt. Assisted my shop steward in some of his duties from time to time. oCleaning the yard. oTracking when and which import trucks arrive Show less

    • United States
    • Software Development
    • 700 & Above Employee
    • Learning: PIT Trainer
      • Sep 2016 - Mar 2019

      JFK8 Staten Island, NY (Sept. 2018-March. 2019) Learning: Powered Industrial Trucks (PIT) Trainer JFK8 was my 3rd warehouse launch with Amazon, my job as Learning PIT Trainer was mostly the same as it was at TEB3 but at this site, I taught well over 300 classes by myself. There were no Ambassadors to delegate work to until months into the launch of the site. TEB3 Logan, NJ (Sept. 2017-Sept. 2018) Learning: Powered Industrial Trucks (PIT) Trainer As PIT Trainer it’s my job to oversee training done on the PIT by my crew of PIT Ambassadors. To also ensure that safe practices are passed on to associates who are: learning a new PIT, in need of a re-train, or a new hire. As a member of the Learning Team, I act as a support to the rest of the warehouse; Keeping track of TDR training, helping on the docks when needed, and being accessible to the associates who may have questions. ABE8 Florence, NJ (Sept. 2016-Sept. 2017) Ambassador, Problem Solver, Engagement/Activities Committee. As an Amazon Ambassador, I’m responsible for training new warehouse associates by showing them the proper way Amazon would like their work to be done and leading by example. Problems solving is a big responsibility, not everything in the warehouse goes smoothly. When a box doesn’t work, using a laptop, I have to go into the warehouse systems and try to figure out what the reasoning is. Using quick reasoning and knowledge about the job helps with making these decisions correctly and quickly as possible. As an ABE8 Activities Committee “ROC Star,” I help the HR department with morale-building activities we provide for our fellow associates. I also help rely on notifications from HR to the associates, and vice versa. Out of all the groups I’ve trained, I can conservatively say that I have trained 6 associates who have become either an Ambassador or Problem Solver. I have also helped recruit 4 ROC Stars for the ABE8 Activities Committee. Show less

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Video Production Intern
      • May 2017 - Sep 2017

    • United States
    • Retail
    • 700 & Above Employee
    • Sales Floor/Stock/Clerk
      • Dec 2011 - Jan 2014

      • Assisting costumers on inquirers • Loading and unloading stock trucks • Organize merchandise • Organize display shelves • Up to date knowledge of new product. • Properly handle and manage high priced inventory. • Assisting costumers on inquirers • Loading and unloading stock trucks • Organize merchandise • Organize display shelves • Up to date knowledge of new product. • Properly handle and manage high priced inventory.

    • United States
    • Insurance
    • 700 & Above Employee
    • Temp for Senior Underwriter
      • May 2012 - Jun 2012

      • Closely review corporate insurance policy. • Make sure said policies are up to standards of the state they were signed in. • Report any discrepancies in detail. • File report to supervisor in a timely manor. • Closely review corporate insurance policy. • Make sure said policies are up to standards of the state they were signed in. • Report any discrepancies in detail. • File report to supervisor in a timely manor.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Sports Videographer Co-Manager (Football)
      • Apr 2009 - May 2011

      Record practices and games for coach and team to study.Duplicating video into multiple mediums.Editing for final production.Organizing films for efficiency.Digitizing practices, games, and highlight tapesBasic office duties: copies, errands, typing, etc.

    • Student
      • Aug 2008 - May 2011

      - Student Activities Programming Board (SAPB)o Nicholas was a participating team member of SAPB. Helping organize many events, activities and programs through-out his membership.- Residents Hall Association (RHA)o As a part of RHA, Nicholas’ biggest accomplishment was being the Point Man for the small group assigned to re-write the university’s guest policies. The group researched neighboring policies, complied surveys from WPU students, and presented new updated guest policies. Which later was past and implemented in the fall of 2011.Nicholas has also worked on many school radio and television programs, on air and production. Show less

    • Retail
    • 700 & Above Employee
    • Cashier
      • Sep 2007 - Nov 2007

      Cashier Control stock levels Oversee and update regularly display Maintain inventory Assist customer with purchases and questions Cashier Control stock levels Oversee and update regularly display Maintain inventory Assist customer with purchases and questions

Education

  • William Paterson University of New Jersey
    Exercise Physiology
    2008 - 2011
  • Rowan College at Burlington County
    Radio, Television, and Digital Communication
    2014 - 2018

Community

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