Nicholas Hird
BMW / MINI Parts Advisor at Group 1 Automotive UK- Claim this Profile
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Bio
Alison Hatch
Nick Hird is an efficient team member at Sainsburys. His customer care is excellent. He is an effective team member and ensures that his work is always 100%. He is responsible and punctual and very keen to progress in his career to become a team leader.
Alison Hatch
Nick Hird is an efficient team member at Sainsburys. His customer care is excellent. He is an effective team member and ensures that his work is always 100%. He is responsible and punctual and very keen to progress in his career to become a team leader.
Alison Hatch
Nick Hird is an efficient team member at Sainsburys. His customer care is excellent. He is an effective team member and ensures that his work is always 100%. He is responsible and punctual and very keen to progress in his career to become a team leader.
Alison Hatch
Nick Hird is an efficient team member at Sainsburys. His customer care is excellent. He is an effective team member and ensures that his work is always 100%. He is responsible and punctual and very keen to progress in his career to become a team leader.
Experience
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Group 1 Automotive UK
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United Kingdom
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Retail
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1 - 100 Employee
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BMW / MINI Parts Advisor
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Jul 2023 - Present
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Waitrose & Partners
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United Kingdom
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Retail
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700 & Above Employee
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Retail Team Leader
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Dec 2020 - Present
Within my current role as Team Leader for Waitrose & Partners, I ensure that I champion and drive the overall experience and the customer journey: The role is split up into three areas 1. Customer Experience 2. Partner Experience 3. Commercial side. Customer Experience: Customers are at the centre of all operational decisions and through role modelling outstanding customer service Partners achieve excellent standards of display, availability and cleanliness Partners undertake the required due diligence and always comply with Branch Operating Procedures. Bring to the attention of management any areas of concern Partner Experience: Ensure Partners feel well supported during their shift and understand what is required of them Help Partners develop their knowledge of systems and procedures. Support the management team in communication with Partners to ensure maximum engagement and understanding of current branch objectives and performance. Commercial: Maximise productivity in any task I undertake, achieving or surpassing expected productivity measures where they exist Being proactive in helping drive the branch's commercial performance, offering ideas for continuous improvements to the operation. Show less
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Sainsbury's
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United Kingdom
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Retail
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700 & Above Employee
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Customer Trading Manager
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Dec 2018 - Apr 2023
As a Customer & Trading Manager, my role diverse. I led a large team across grocery, fresh food and more - planning schedules, managing performance whilst helping my colleagues to provide a great shopping experience. I worked closely with my team to create a safe and clean shopping environment, replenish shelves, and help our customers find that missing ingredient for a recipe. Whatever the task, I ensured our customers get the best products and service every time.
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3S Trainee Manager
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Jun 2018 - Dec 2018
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Team Leader In Training
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Dec 2017 - Jun 2018
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Checkout Service Assistant
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Sep 2011 - Dec 2017
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Customer Service Assistant
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Oct 2010 - Sep 2011
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Work Experience
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Jun 2008 - Jun 2008
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Education
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2003 - 2008
Sandwich Technology School
A Levels, Design and Applied Arts
Community
