Nicholas Hennessy
MI Analyst at International Financial Data Services- Claim this Profile
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Bio
Credentials
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Chartered Institute for Securities & Investment - Level 3 Introduction to Investment
Chartered Institute for Securities & Investment (CISI)Aug, 2012- Nov, 2024 -
The Chartered Insurance Institute - Level 3 Certificate in Financial Administration (Pensions)
Chartered Insurance InstituteMar, 2011- Nov, 2024
Experience
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International Financial Data Services (IFDS)
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United States
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Information Technology & Services
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500 - 600 Employee
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MI Analyst
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Jul 2011 - Present
• Analysis of data to produce clear and concise reports from all areas of the business from client administration to finance. • Providing reports based upon ad hoc requests from other departments using the in-house reporting system and advanced knowledge of Excel. • Designing reports for use by various departments. Reports have included quality scores, productivity and KPI presentations to external clients. • Discussing report findings to improve processes and quality through root cause analysis. • Writing procedures for regular reports and providing training to new members of staff. Show less
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Team Leader
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Nov 2002 - Jul 2011
• Leading a team of 18 people across three departments including death claims, annuity processing and premium/banking administration. • Ensuring teams meet Service Level Agreement targets. Team has consistently achieved service levels each month since taking on the team, a key part of ensuring customers are treated fairly. • Ensuring a strong control environment is in place including ensuring procedure notes are up-to-date, risks are assessed and controlled, competency of employees is assessed etc. • Leading projects including client deliverables, managing incidents, year-end reconciliations. • Dealing with client relationship matters and answering queries from them. • Achieving strong quality assurance levels. The team is independently assessed against a number of quality criteria, the team have averaged 96% quality since February 2009. • Reporting of team management information including service levels, quality, complaint root cause analysis etc. • Staff development and motivation, appraisals, sickness and absence monitoring. • Dealing with escalated enquiries from policyholders and third parties. Show less
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Education
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1989 - 1992
Queen Elizabeths Grammar School - Horncastle
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