Nicholas Henner
Network/ComputerTechnician at Greater New Bedford Regional Vocational Technical High School- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Cisco Certified Network Associate (CCNA)
CiscoFeb, 2022- Oct, 2024 -
CompTIA A+
CompTIANov, 2021- Oct, 2024
Experience
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Greater New Bedford Regional Vocational Technical High School
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Education Administration Programs
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100 - 200 Employee
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Network/ComputerTechnician
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Jan 2022 - Present
• Coordinate and oversee network infrastructure projects including cabling and the installation of Wireless Access Points, Switches, Firewalls, and other network equipment. • Troubleshoot, analyze and resolve network connectivity issues. • Organize and maintain IDFs/network closets. • Assist computer technicians and interns with resolving network-related issues. • Troubleshoot, maintain and configure Meraki Wireless Access Points, SSIDs, and Security Policies. • Install and troubleshoot computers and other end devices. • Install, configure, troubleshoot, and maintain A/V equipment including televisions, sound bars, and digital signage devices (Crestron NVX). • Analyze Cisco switches and other network equipment to determine the root cause of network connectivity issues and resolve them as needed. • Package and deploy software using MDM Systems (Jamf Pro). • Troubleshoot and configure Avigilon security cameras. • Manage RMA process for security cameras, wireless access points, and other devices as needed. Show less
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AVTECH Software, Inc.
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United States
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Computer Hardware Manufacturing
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1 - 100 Employee
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Technical Support Specialist
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Jun 2021 - Jan 2022
-Handled technical support requests from customers via telephone, email and live chat. -Processed exchange orders for faulty hardware. -Guided customers through the setup and configuration of AVTECH hardware and software. -Assisted customers in troubleshooting hardware and software issues. -Assisted customers in recovering devices from error states. -Repaired and tested exchanged hardware. -Tracked and documented support cases in ticketing and CRM systems. -Assisted the Quality Assurance team with hardware and software testing as needed. -Assisted the Quality Assurance and Development teams with the identification and investigation of bugs as needed. Show less
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Alltrust Credit Union
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United States
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Financial Services
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1 - 100 Employee
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Network Administrator Assistant/Help Desk
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Feb 2015 - May 2016
-Responded to internal help desk tickets, providing support to end users across three branches. -Provided technical support to customers using the Credit Union's online and phone banking systems. -Monitored Windows Server event logs for issues. -Monitored Windows Server performance and disk usage. -Used Active Directory to perform password resets for users and create new user accounts as needed. -Created nightly backups of critical on-premise servers. -Responded to internal help desk tickets, providing support to end users across three branches. -Provided technical support to customers using the Credit Union's online and phone banking systems. -Monitored Windows Server event logs for issues. -Monitored Windows Server performance and disk usage. -Used Active Directory to perform password resets for users and create new user accounts as needed. -Created nightly backups of critical on-premise servers.
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Education
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2017 - 2022
University of Massachusetts Dartmouth
Bachelor of Science - BS, Management Information Systems- Technology & Management -
2012 - 2016
Greater New Bedford Regional Vocational Technical High School
Information Support Services and Networking
Community
