Experience

York International Agency, LLC

• Senior Claims Associate

  • Aug 2022 - Present

  Harrison, New York, United States York International, an IMA company is one of the largest insurance brokers in the USA, employee owned and servicing the needs of both commercial and individual customers

• Claims Consultant

  • Apr 2019 - Aug 2022

  Harrison, New York



Keevily Spero Whitelaw, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Claims Manager

  • Jan 2013 - Apr 2019

  Harrison, New York, United States claims manager



Levitt-Fuirst Associates, Ltd

• Claims Manger

  • Jul 2007 - Sep 2012

  Yonkers, New York Assist corporate and personal lines clients in filing and expediting fair and equitable disposition of claims as it relates to liability, first party property, Workers Compensation, Employment Practices Liability, Directors & Officers liability, Errors & Omissions Liability, etc. Analyze client claims history and prepare reports to present to the client in order to help reduce future exposure, with particular focus on liability and workers compensation. A well presented report can reduce… Show more Assist corporate and personal lines clients in filing and expediting fair and equitable disposition of claims as it relates to liability, first party property, Workers Compensation, Employment Practices Liability, Directors & Officers liability, Errors & Omissions Liability, etc. Analyze client claims history and prepare reports to present to the client in order to help reduce future exposure, with particular focus on liability and workers compensation. A well presented report can reduce client premiums as much as 30% per annum Work closely with safety managers and loss control departments of corporate clients in order to reduce exposure to future claims which also reduces insurance premiums significantly. Concierge claims service to high net worth personal lines clients. In addition to claims manager duties, also responsible for other important office duties, this includes: Implemented and executed a computer based paperless claims department. Due to success of implementation paperless, computer based claims department assisted in implementation of other departments within the firm. Trained Levitt-Fuirst employees to improve efficiency at individual work stations in both claims and customer service thereby improving overall office efficiency. Successfully assisted in bringing in additional premium to the firm through new accounts as well as rounding out existing accounts in excess of $500,000. Show less



Professional Risk Manager

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Senior Claims Associate

  • Jan 2002 - Jan 2007

  Purchase, New York Assist corporate and personal lines clients in filing and expediting fair and equitable disposition of claims. Accounts handled are 90% commercial lines, 10% personal lines. The majority of commercial accounts consist of midsized construction and real estate companies. I act as advocate for all their claims related issues. Analyze client loss history and prepare reports to present to the client in order to help to reduce future exposure. These reports are shared with the… Show more Assist corporate and personal lines clients in filing and expediting fair and equitable disposition of claims. Accounts handled are 90% commercial lines, 10% personal lines. The majority of commercial accounts consist of midsized construction and real estate companies. I act as advocate for all their claims related issues. Analyze client loss history and prepare reports to present to the client in order to help to reduce future exposure. These reports are shared with the underwriters in order to assist them in securing favorable insurance rates for those clients. Work closely with safety managers of the construction and real estate clients in order to help reduce exposure to future claims at the work site and properties. Majority of personal lines clients are high-end accounts, mainly owners and principals of the commercial accounts. These clients are accustomed to impeccable service and will not hesitate to remove all lines of their accounts to a new broker if not satisfied with the quality of their claims handling. Consequently the clients have referred new accounts solely on my ability to exceed their claims expectations. I have consistently received compliments and praise from all my clients. I have been instrumental in bringing in several large accounts to the firm as well as numerous smaller accounts. Show less



Allstate Insurance Co

• 1 - 100 Employee

• Senior Staff Adjuster

  • Jan 1993 - Jan 2002

  Manages over 500 pending files with settlement authorization up to $25,000.00 Handles personal and commercial bodily injury claims from inception to settlement. Monitors claimant progress by review of employment, medical and personal records, as well as use of medical professionals and private investigators. Expedites claim disposition process while maintaining both high settlement ratio and low severity ratio. Prepares case for trails and assists council when settlement is not… Show more Manages over 500 pending files with settlement authorization up to $25,000.00 Handles personal and commercial bodily injury claims from inception to settlement. Monitors claimant progress by review of employment, medical and personal records, as well as use of medical professionals and private investigators. Expedites claim disposition process while maintaining both high settlement ratio and low severity ratio. Prepares case for trails and assists council when settlement is not possible. Received numerous company awards; including “Team Excellence” and ‘Quality Education’ awards. Instructed new employees in a formal classroom setting on a regular basis at Allstate’s “Claim College” for five years. Show less



Allstate Insurance Co.

• 1 - 100 Employee

• Claim Supervisor

  • Jan 1989 - Jan 1993

  Supervised up to six full-time claims adjusters and claims processors. Reviewed all incoming files for direction and adherence to both Allstate’s Best practice policy and New York State Insurance regulations Conducted employee performance reviews, annual budget, salary administration, training and trouble shooting for the department. Worked as acting office manager by administering payroll, accounts payable and scheduling staff. Met with vendors and supplies; such as IBM, AT&T… Show more Supervised up to six full-time claims adjusters and claims processors. Reviewed all incoming files for direction and adherence to both Allstate’s Best practice policy and New York State Insurance regulations Conducted employee performance reviews, annual budget, salary administration, training and trouble shooting for the department. Worked as acting office manager by administering payroll, accounts payable and scheduling staff. Met with vendors and supplies; such as IBM, AT&T, and Xerox to maintain a smooth running office operation. Show less



Allstate

• United States
• Real Estate

• Senior Staff Claims Adjuster

  • Jan 1984 - Jan 1989

  Managed a claim desk consisting of up to 300 pending files. Maintained files through entire claim process. Interacted with customers, as well as third party clients in order to amicably and expeditiously settle claims.