Quality Assurance Quality Control

• Aug 2022 - Present

TTRPG / Board Game Designer and Consultant

• Sep 2016 - Present

Consulting on App, Video game, Board game, Card game, and RPG development projects. o Working with clients to generate layouts, designs, game flow, and testing plans. o Creating new mechanics and honing existing mechanics. o Kickstarter campaign research and advice. o Coordinating test sessions and events which provide valuable game-play metrics. o Coordinating social media information pushes and advertising. o Sourcing artists to produce art used in card and board games. o Database and issue tracking management. o Manual quality assurance testing for physical and digital games. Show less

Technical Lead

• Feb 2021 - Sep 2022

o Data collection and dissemination for product defects, customer issues, and contractor installation for reporting to stakeholders.o Established QA procedures resulted in a 6% drop of reported defects in 2021.o Categorizing and organizing all products and parts within the catalog.o Technical, troubleshooting, and installation documentation creation and support.o Responding directly to Amazon for vendor complaints and ensuring items remain listed, compliant, and sell-able.

Data, Listing, and Customer Service Manager

• Apr 2019 - Sep 2022

o Product information management and maintenance.o Creation of marketing descriptions and sales attributes.o Improvement of SEO to listings for an additional sale volume and brand recognition via online vendors.o Listing all products at various vendors such as: Wayfair, Houzz, Home Depot, Lowe's, Amazon Seller Central and Vendor central, Build.com, Overstock, and others.o Data collection and dissemination for product defects, customer issues, and contractor installation.o Responsible for the customer service department.o Responsible for interdepartmental escalation of high priority findings.o Develop relationships with project stakeholders and managing expectations. o Manual and training documentation and guide creation.o Categorizing and organizing product and parts catalog.o Touching up and editing marketing photos and item specification sheets. Show less

Data & Listing Manager

• Jun 2018 - Sep 2022

o Product information management and maintenance.o Creation of marketing descriptions and sales attributes.o Introduction of SEO to listings for improved sales and brand recognition.o Listing all products at various vendors such as: Wayfair, Houzz, Home Depot, Lowe's, Amazon Seller Central and Vendor central, Build.com, Overstock, and others.o Data collection and dissemination for product defects, customer issues, and contractor installation.o Asset management and archiving.o Responsible for interdepartmental escalation of high priority findings.o Categorizing and organizing product and parts catalog.o Touching up and editing marketing photos and item specification sheets. Show less

Associate Producer

• May 2013 - Sep 2016

Associate producer on Games for Apple and Android devices. Responsibilities include: o Creation and Implementation of Quality Assurance test plan. o Produced over 20 mobile educational apps. o Maintaining asset delivery flow and schedule. o Editing Game Design Documents. o Creation of assets and documentation for websites related to each title. o Designing website games and activities. o Acquiring personnel for website development. o Database and issue tracking management. Show less

Project Manager/ Ghost Designer

• Jan 2012 - Mar 2015

Project Manager on TTRPG.o Responsible for planning and execution of three core books.o Sourcing and managing freelance artists, writers, and editors for content creation.o Sourcing printers for core books and various other media.o Pushing staff to stay on target and on track with individual assignments.o First draft organization and layout of core books.o Asset management and organization.o Keeping up to date with industry standards and the latest products.o Kickstarter organization and research.o Contracted law team for production of preliminary design, editing, and art contracts. Show less

Ghost Designer

• Jan 2012 - Mar 2015

Designer on TTRPG.o Created story and setting for the o Co-designed rules for the o Provided creative direction for concept artists.o Researched competing products and provided information and analysis on RPG Market.o Creation and implementation of test plans from Alpha to Launch.o Created main characters for novelization use. See less

Quality assurance / Content designer

• May 2008 - May 2013

o Manually ran programming checks on prototype toys. o Reviewed production toys for electronic and physical defects. o Wrote scripts for voice recordings. o Organized recording sessions with voice actors and recording studios. o Reviewed app programming and UI functions. o Produced operational flow charts for programming partners based in China. o Manually ran programming checks on prototype toys. o Reviewed production toys for electronic and physical defects. o Wrote scripts for voice recordings. o Organized recording sessions with voice actors and recording studios. o Reviewed app programming and UI functions. o Produced operational flow charts for programming partners based in China.

Lead tester

• May 2004 - May 2007

o Responsible for test teams exceeding 20 people. o Oversight of project bug reporting for over 60 games. o Bug database management. o Version control and TRC/TCR certifications. o Responsible for test teams exceeding 20 people. o Oversight of project bug reporting for over 60 games. o Bug database management. o Version control and TRC/TCR certifications.

Game Designer, Script Writer, Logistics Manager

• Aug 2001 - Sep 2005

Dream Knights inc was a Tri-state and Connecticut area Live Action Role Playing game. o Oversaw daily operation and weekly/monthly events o Designed game mechanics and rules o Designed rich mythology and monsters o Wrote scripts for character actors for use during live events o Organized staff o Acted as various characters (scripted and improv) o Founded at risk youth program Dream Knights inc was a Tri-state and Connecticut area Live Action Role Playing game. o Oversaw daily operation and weekly/monthly events o Designed game mechanics and rules o Designed rich mythology and monsters o Wrote scripts for character actors for use during live events o Organized staff o Acted as various characters (scripted and improv) o Founded at risk youth program