Nicholas Gillens

Senior Store Manager at Mattress Firm
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Contact Information
us****@****om
(386) 825-5501
Location
Hoboken, New Jersey, United States, US

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Experience

    • United States
    • Retail
    • 700 & Above Employee
    • Senior Store Manager
      • Oct 2020 - Present

    • Area Manager
      • Oct 2017 - Oct 2020

    • United States
    • Retail
    • 300 - 400 Employee
    • Showroom Manager
      • Mar 2015 - Oct 2020

    • United States
    • Retail
    • 700 & Above Employee
    • Store to Door Supervisor
      • Feb 2010 - Nov 2013

      • Certified Trainer for Fulfillment Center and Store 2 Door purchases• Supervised and staffed a 10-associate crew on fulfilling online & store generated orders at a 88% fill rate YTD (#1 in the company)• Enforced policies and procedures on picking, packing & scanning merchandise• Worked diligently with Fine Jewelry dept. on manually booking fulfillment orders (semi-annual annual inventory accounts)• Wore multiple hats in assisting other support departments (Distribution, Visual, Alterations, Merchandising, Event Planning, etc.), as well as retail sales • Ran semi-annual inventory for high-end boutique items (Burberry, True Religion, Fendi, etc.), and annual fiscal inventory counts

    • Manager in Training
      • Oct 2007 - Dec 2009

      • Managed a 4-associate crew on Sales, Wedding Planning & and daily procedures• Serviced a high volume of customers within the fall and spring season (Wedding Planner, Graduations, etc.)• Maintained a sanitary and safe work environment• Treated each customer with the warmth and respect that constitutes the Cozy Corner Experience • Managed a 4-associate crew on Sales, Wedding Planning & and daily procedures• Serviced a high volume of customers within the fall and spring season (Wedding Planner, Graduations, etc.)• Maintained a sanitary and safe work environment• Treated each customer with the warmth and respect that constitutes the Cozy Corner Experience

    • United States
    • Retail
    • 700 & Above Employee
    • Electronics Department Supervisor
      • Sep 2005 - Aug 2007

      • Handled stock and inventory for the electronics department while engaging customers in a high paced atmosphere• Encouraged associates in competitions for the highest metrix per hour• Event Planner for some Video Gaming events• Certified Trainer in Sales improvements • Handled stock and inventory for the electronics department while engaging customers in a high paced atmosphere• Encouraged associates in competitions for the highest metrix per hour• Event Planner for some Video Gaming events• Certified Trainer in Sales improvements

    • General Store Manager
      • Oct 2002 - Apr 2005

      • Managed general store operations ranging from floor operations to clerical duties in a $2 million franchise store • Handled shipping and receiving of special request orders• Managed, scheduled, and trained a team of anywhere between 6 to 12 people• Handled bank deposits and employee payroll in a timely manner • Managed general store operations ranging from floor operations to clerical duties in a $2 million franchise store • Handled shipping and receiving of special request orders• Managed, scheduled, and trained a team of anywhere between 6 to 12 people• Handled bank deposits and employee payroll in a timely manner

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