AV Service Specialist

• Jul 2023 - Present

Freelance Human Factors Engineer

• Dec 2022 - Present

Product Specialist

• Sep 2022 - Feb 2023

• Researched product requirements through interviews, heuristic evaluations, and usability studies • Conducted competitive analysis and contextual inquiries to determine requirements recommendations for software and hardware for VNA Health & Home Care • Conducted research projects for the traveling nurse department, including usability testing, interviews, field research/contextual inquiry & surveys • Created user documentation and training materials • Researched product requirements through interviews, heuristic evaluations, and usability studies • Conducted competitive analysis and contextual inquiries to determine requirements recommendations for software and hardware for VNA Health & Home Care • Conducted research projects for the traveling nurse department, including usability testing, interviews, field research/contextual inquiry & surveys • Created user documentation and training materials

Product Engineering Specialist

• Oct 2021 - Sep 2022

• Collaborated with stakeholders from cross-functional teams to identify and prioritize research opportunities. • Worked with Information Technology on UX research and design projects (both physical and digital products) • Conducted research with doctors, nurses, and the various medical departments at Maine Medical Center to gain user requirements for creating an improved ticketing process regarding requests for hardware and software • Collaborated with stakeholders from cross-functional teams to identify and prioritize research opportunities. • Worked with Information Technology on UX research and design projects (both physical and digital products) • Conducted research with doctors, nurses, and the various medical departments at Maine Medical Center to gain user requirements for creating an improved ticketing process regarding requests for hardware and software

Product Development Associate

• Oct 2018 - Dec 2020

•Worked with the Research Operations department to aid in the redesign of the internal streaming platform •Utilized Figma to create interactive prototypes and conduct user testing, cognitive walkthroughs, and heuristics evaluations •Provided user research, design analysis, design development & design validation for various projects •Worked with the Research Operations department to aid in the redesign of the internal streaming platform •Utilized Figma to create interactive prototypes and conduct user testing, cognitive walkthroughs, and heuristics evaluations •Provided user research, design analysis, design development & design validation for various projects

Marketing Representative

• Oct 2017 - Jun 2018

● Over a six month time-frame total revenue from marketing initiatives along with totaled a net profit of $5 million+ ● In charge of a monthly budget equaling $50,000 ● Used in-depth Google Analytics techniques to extract data about our website and how to revise changes and modifications to create more business conversions ● Sole marketing representative for Government Center Garage, Downtown Boston's largest parking garage ● Prepared financial reports, developed budgets, and performed variance analysis following business plan expectations. Compiled monthly 18-page financial/marketing reports for senior management. ● Based on analysis and research, developing 20+ page monthly analytic reports and giving presentations to stakeholders ● Coordinate, implement, and manage marketing initiatives such as e-mail campaigns, website promotions, paid search campaigns, social media, and partnership acquisition. ● Design, develop, and maintain marketing/advertisements (brochures, flyers, handouts, signage, coupons, sales letters, print ads, digital ads) ● Researched and implemented marketing media opportunities in print, radio, and billboard, as well as cross-promotions with local businesses such as The Boston Celtics/Bruins, Verizon Wireless, and City Winery ● Conducted market research that captured data on target market demographics, competitor initiatives, and industry trends ● Using advanced Microsoft Excel skills for spreadsheets involving large data sets Show less

Media Content Technician

• Jan 2017 - May 2017

• Oversaw all of the A/V components Client Experience Center at the Kendall Square branch of Watson Health • In charge of maintaining and testing all Crestron and Cisco systems for functionality in executive boardrooms • Oversaw all of the A/V components Client Experience Center at the Kendall Square branch of Watson Health • In charge of maintaining and testing all Crestron and Cisco systems for functionality in executive boardrooms

Media Specialist

• Nov 2016 - Feb 2017

● Along with four other instructional support specialists, oversaw BU Medical Campus’ audio-visual needs for classes, functions, and events ● This included advertising for special events, updating social media, creating online content, and writing copy to reach as many people as possible ● Duties Include technical assistance, video & audio editing, billing, IT service ticketing, advanced financial metrics in Excel, and customer service. ● Oversaw recording classes, edited and uploaded to BU servers for student access. ● Responsible for upkeep and maintenance of AV gear, including projectors, computers, and amplifiers. ● Gear used includes projectors, speakers, amplifiers, touchscreen panels, Jabra mics, Skype for Business, Adobe Connect, Tanberg VTC, Marantz, Echo 360, Classroom Capture, Show less

Communications Representative

• Nov 2015 - Dec 2016

● Helped to launch the North East branch of operations to acquire new clients, including IBM, MIT, and Uber ● Worked with the Boston team to generate new advertising campaigns online and with social media to build the brand ● Utilized Google Analytics to understand how our website was functioning and recommended changes to be improved for increased SEO utilization ● Advanced knowledge of A/V integration systems and installation ● Clients include IBM, UBER, Framingham College, Dean College, State of MA, Dean College, ME School System, CVS, Citibank & Gillette. ●Obtained CTS Certification Show less

Inventory Control Specialist

• Jan 2013 - Dec 2015

● Responsible for regulating inventory for various pieces of high-end audio, video, and lighting equipment that were being sent around the world ● Using Microsoft Excel spreadsheet system to track usage of gear as well as predictive analytics & models to anticipate future sales orders ● Assisted with the production of events around the Boston area, including events for the Boston Ballet, Phillips Electronic, and Medtronic ● Responsible for regulating inventory for various pieces of high-end audio, video, and lighting equipment that were being sent around the world ● Using Microsoft Excel spreadsheet system to track usage of gear as well as predictive analytics & models to anticipate future sales orders ● Assisted with the production of events around the Boston area, including events for the Boston Ballet, Phillips Electronic, and Medtronic

Audio Visual Representative

• Sep 2014 - Jun 2015

● Responsible for all audio/video-related technology that is used on campus ● Recording lectures, maintenance of equipment, assisting students and professors with troubleshooting & IT issues as well as supervising special events on campus ● Working in the Media and Technology Offices to assist with booking high-profile speakers and musicians for concerts and lectures ● Responsible for all audio/video-related technology that is used on campus ● Recording lectures, maintenance of equipment, assisting students and professors with troubleshooting & IT issues as well as supervising special events on campus ● Working in the Media and Technology Offices to assist with booking high-profile speakers and musicians for concerts and lectures

Office Administrative Assistant (Contract)

• Sep 2014 - Jan 2015

● An administrative office assistant for one of the largest churches in Boston, with three separate denominations and over 700+ members ● Responsibilities included preparing materials for worship, light bookkeeping, data entry, use of Microsoft Word, Excel, and Publisher & managing the office. ● Providing feedback and input between board members using extensive cloud-based including Google Docs, Google Sheets, and other cloud-based systems ● Interpersonal skills dealing with clients renting concert hall and other various spaces within the church ● Managing the front office independently Show less

Head Director of PR/Writer

• Feb 2011 - Aug 2014

● Interacted with venues, management, and various public relations professionals to negotiate to obtain press passes, interviews, sponsorship deals, and advertising collaborations ● Obtaining press passes to cultural events, as well as exclusive interviews with bands, artists, authors, entrepreneurs, composers & public figures ● Updated social media outlets and maintained content management and copywriting for web and print. ● Oversaw 25 writers and reporters from the US, England, and Ireland. Created a custom-made Excel Spreadsheet system for writers to quickly request access to press passes and their current status in the managerial process ● Proofread, and edited pieces as well as generated content for interviews and articles that were shared to a global audience & generated numerous PR contacts around the world Show less

Audio Visual Technician (Contract)

• Jul 2013 - Dec 2013

● Responsible for the setup of audio/video/lighting components for company events at the host hotel, with such clients as JP Morgan, BMW, Barclays, RayBan, and the Boston Celtics ● Set up an on site technician, monitoring events as well as interacting and obtaining feedback from clients to troubleshoot and ensure the best experience possible customer experience. ● Responsible for the setup of audio/video/lighting components for company events at the host hotel, with such clients as JP Morgan, BMW, Barclays, RayBan, and the Boston Celtics ● Set up an on site technician, monitoring events as well as interacting and obtaining feedback from clients to troubleshoot and ensure the best experience possible customer experience.

Museum Assistant

• Mar 2013 - Aug 2013

● Assisted with running the exclusive exhibit “The Dead Sea Scrolls: Life in Ancient Times” which included the original 2,000 year old Dead Sea Scrolls, along with other artifacts from this time period ● Worked with data entry, sales, customer service, applied technologies, and managing the exhibit ● Assisted with running the exclusive exhibit “The Dead Sea Scrolls: Life in Ancient Times” which included the original 2,000 year old Dead Sea Scrolls, along with other artifacts from this time period ● Worked with data entry, sales, customer service, applied technologies, and managing the exhibit

Marketing Associate

• Mar 2008 - Aug 2012

● Worked with local businesses to charitable organizations associated with the brand ● Over four years saw, ticket sales from the Boston area have risen 28% ● Wrote copy for advertising partnerships ● Managed a group of marketing representatives ● Worked with local businesses to charitable organizations associated with the brand ● Over four years saw, ticket sales from the Boston area have risen 28% ● Wrote copy for advertising partnerships ● Managed a group of marketing representatives

Stage Hand/Lighting

• Jan 2011 - Jul 2012

● Helping in various aspects of stage construction with such notable events as "Roger Waters Live @ Fenway Park" & "Bruce Springsteen Live @ Fenway Park," among many others ● Rigging assistant for lighting used for large-scale concerts ● Helping in various aspects of stage construction with such notable events as "Roger Waters Live @ Fenway Park" & "Bruce Springsteen Live @ Fenway Park," among many others ● Rigging assistant for lighting used for large-scale concerts

Control Room Technician

• Oct 2011 - Mar 2012

● Video-camera work for the Boston Celtics and Boston Bruins ● Worked on an EVS machine in the control room/replay camera ● Edited vintage footage for the Bruins for ESPN, ESPN Classic & NESN networks. ● Video-camera work for the Boston Celtics and Boston Bruins ● Worked on an EVS machine in the control room/replay camera ● Edited vintage footage for the Bruins for ESPN, ESPN Classic & NESN networks.

Assistant Audio Engineer

• Sep 2011 - Jan 2012

● Assisting the audio engineer with running the Avid VENUE SC48, live sound mixing, and lighting systems. ● Aiding with hospitability needs, stage configuration & power distribution. ● Assisting the audio engineer with running the Avid VENUE SC48, live sound mixing, and lighting systems. ● Aiding with hospitability needs, stage configuration & power distribution.

Marketing Associate

• Feb 2011 - Aug 2011

● Helped in designing promotional material ● Managed Google docs and organized the marketing team ● Helped in designing promotional material ● Managed Google docs and organized the marketing team

Audio Technician/Rigging

• Mar 2005 - Dec 2007

● Responsible for setting up soundboards and audio equipment for various events ranging from drive-in movies to upscale parties or charity events. ● Worked at such places as the Trump Golf Course gala and a VIP Party in Times Square ● Responsible for setting up soundboards and audio equipment for various events ranging from drive-in movies to upscale parties or charity events. ● Worked at such places as the Trump Golf Course gala and a VIP Party in Times Square