Design Engineer

• Aug 2022 - Present

Loan Signing Agent, Mobile Notary

• Jan 2022 - Aug 2023

Hi, my name is Nicholas Craig and I am a Certified Notary Signing Agent/Notary Public in Texas. Commissioned since February 2022, I am a Member of the National Notary Association where I received my Notary Signing Agent Certification. Additionally, I am Loan Signing System Certified, which is a highly respected Notary Public Loan Signing Agent Training Course and Certification. Hi, my name is Nicholas Craig and I am a Certified Notary Signing Agent/Notary Public in Texas. Commissioned since February 2022, I am a Member of the National Notary Association where I received my Notary Signing Agent Certification. Additionally, I am Loan Signing System Certified, which is a highly respected Notary Public Loan Signing Agent Training Course and Certification.

Keller ISD IT Technician

• Aug 2021 - Dec 2021

Analyze issues to identify troubleshooting methods needed for quick remediation. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Set up PCs, projectors, and microphones for use in video conferencing rooms. Managed system-wide operating system and software deployments as well as related software upgrade problems. Managed mobile device fleets, tracking deployments, faults and acceptance of units to prevent property loss. Processed support requests weekly for technical assistance on a wide range of issues related to Cisco, Office 365, Google Workspace. Explained technical information in clear terms to non-technical individuals to promote better understanding. Answered and triaged requests for assistance in order to provide top-notch support. Performed maintenance tasks on PCs, networks and mobile devices. Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate sta. Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more. Imaged and prepared new computers for integration into company networks and systems. Common Hardware: Mac's, PC's, Laptops, Tablets, Chromebooks, iPads, Projectors, Cisco Phones, Apple TV's. Software used: ServiceNow, Mac OS, IOS, Microsoft Windows 10, 11, Adobe Creative Suite, Microsoft Office 365, Google Worskspace, Outlook, Gmail, Google Drive, Microsoft Onedrive, Jamf Pro. Show less

Owner / Lead Technician

• Jun 2014 - Dec 2021

Started with repair of Windows and Mac Computers in 2014. Since 2015 expanded repairs into Mobile Device Phone and Tablet repair. Ran Small Business IT Support from 2016 - 2018 In 2021 Started offering remote support and training on a variety of software and devices. Started with repair of Windows and Mac Computers in 2014. Since 2015 expanded repairs into Mobile Device Phone and Tablet repair. Ran Small Business IT Support from 2016 - 2018 In 2021 Started offering remote support and training on a variety of software and devices.

System Administrator - Church Operations

• Oct 2015 - Feb 2021

Delivered comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issuesImplement policies, procedures, and best practices to safeguard and protect data, reports, and access Tested and troubleshot Pushpay/Church Community Builder, Planning Center remotely or onsite daily.Used/ Supported Adobe Creative Suite to keep church communications running efficiently.Worked with users to determine areas of technology in need of improved usability.Evaluated latest technology innovations and adopted cost-eective, useful solutions.Trained as the Master Administrator for Pushpay/ Church Community Builder, Planning Center Online.Took feedback from users to help find the best software to fit the needs of the organization as well as the easiest adoption from the organization's congregation members.Administered the Church's database running in Church Community Builder, keeping all duplicates merged and the data clean and up to date.Took calls from congregation members to help them navigate the software from their side.Continue to learn about new technologies and better ways to use the current software as well as keep up to date on new tech coming that could help the church advance in areas of Check-In, Church Management, Church Processes.Upgrade out-of-date hardware to new Computers, Printers, Touchscreens, Scanners, tablets, mobile devices, etc.Supported the Point of Sale system for both the on-premise Coffee Shop and Bookstore. Ran as the go-between for vendors to log in remotely and fix things that were beyond my capabilities in either hardware or software covered by the Church's service agreements made with certain vendors.Software Used: Smartsheets, Office 365, Adobe Creative Suite, Church Community Builder, Eventbrite, Brushfire, Wordpress, Jamf Cloud, Planning Center Online, ACS Solutions, ProtectMyMinistry, MinistrySafe, LRS Paging System. Show less

Technical Services

• Nov 2011 - Sep 2015

Troubleshoot customer tech problems.Resolve issues related to computers, phones, tablets, modems, internet, networks, software, and the like.Answered customer questions to learn about their situationAsk questions to get a better idea of what might be wrongDiagnosing and providing clear advice on what the user can do to solve their problemLogging information about the correspondence into the company’s system to keep a record of actionsMaintaining composure and a positive attitude during difficult situationsKnowing when it’s time to pass the customer to a supervisor, repair expert, or another appropriate team member for further assistanceDiagnose network problems using TCP\IP, Ping, DHCP, DNS, Mac AddressSoftware Used: Microsoft WDS, Fogbugz, Mac OS, IOS, Microsoft Windows XP, 7, Adobe Creative Suite, Microsoft Office 365, Outlook, Microsoft Exchange, Active Directory, Teamviewer, Parrallels Business, RetailPro, Siebel, Peoplesoft, Mitel Phones.Education Show less

Customer Service Representative

• Mar 2011 - Jul 2011

• Worked in conjunction with other departments to resolve customer disputes. Communicated issues, needs and opportunities with customer service employees and other managers. • Talked with customers by phone or in person and received orders for installation, turn on, discontinuance, or change in service. • Filled out contract forms, determine charges for service requested, collect deposits, prepare change of address records, and issued discontinuance orders. • Solicit sale of new or additional services. • Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. • Interacted with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe environmentally sound solutions to service issues. • Created Macro’s in MS Excel to automate process’ and eliminate steps within processing of driver route books. Show less

Prayer Minister

• Jan 2009 - Jan 2011

• Averaged 180 Inbound/ Outbound Calls per day • Ministered to Partners and Friends by direct telephone contact • Provided individual ministry to Partners and Friends through the prayer line • Maintained Partner and Friends information via Siebel Oracle Database • Prayed over correspondence from Partners and Friends • Packaged product to be shipped • Pulled product to fulfill Partner and Friends orders • Created queries within Siebel Oracle database • Created MS Access Database to track sale of certain products • Created reports from MS Access to serve as tool to contact Partners and Friends Show less

Service Representative

• Aug 2007 - Nov 2008

Multiple Listing Project Handler

• Nov 2004 - Jun 2007

• Contacted customer via phone, promptly after quote delivery, to ensure receipt of quote, answering questions and provided information promoting the best possible customer experience. • Immediately upon request receipt, ensured customer provided necessary items (agreements, literature, etc) to ensure request readiness. • Proactively managed specifically designated requests consistent with each customer’s expectations. Included meeting with internal staff and the customer to ensure seamless execution of the request, providing regular status updates during all phases of the request life cycle, and resolved problems in an expedient, professional and courteous manner. • Accurately posted e-pro requests in accordance with the posting requirements. • Expediently managed and maintained personal and multiple listing request queues within the Customer Service email box, as part of the team under the direction of the Customer Experience Manager. • Provided support for multiple listing customer requests, including non-technical questions/issues such as billing inquiries and general UL information. Handled multiple listing customer and file maintenance requests. • Actively coordinated with all facets of the organization to resolve complex customer issues, including complaints and open follow-up items. Keep the involved organizational elements current on the request status. • Actively participated in teams to continuously improve and drive quality into UL’s service to the customer. • Created MS Access database to track ML requests and provide a better tool for ML Handlers to use. The IT department liked the database and upgraded the new systems within Lotus to include the ideas presented within the database. Show less

Cashier Supervisor Level 3

• Jun 2004 - Nov 2004

• Led a fast, fun and friendly checkout team. • Acted quickly to resolve guest concerns. • Managed team schedules and checkout traffic. • Maintained a clean, great-looking store. • Motivate and teach team on Target Card Program • Frequently exceeded daily Target Card goals • Led a fast, fun and friendly checkout team. • Acted quickly to resolve guest concerns. • Managed team schedules and checkout traffic. • Maintained a clean, great-looking store. • Motivate and teach team on Target Card Program • Frequently exceeded daily Target Card goals

Department Manager

• Jan 2000 - Jul 2004

Cashier Supervisor Level 2

• Jan 1999 - Dec 1999

Department Manager

• Aug 1997 - Dec 1998