Senior Customer Success Manager

• Nov 2021 - Present

Account Manager, Customer Success

• Feb 2020 - Nov 2021

Business Development

• Jan 2019 - Jan 2020

Account Manager

• Oct 2016 - Dec 2018

Research Associate, Labour and Climate Change

• Sep 2014 - Aug 2016

Human Resources Manager

• May 2011 - Apr 2012

- Oversaw staff members and managed event security issues at a range of large-scale events such as concerts and football games with attendance from 300-5000. - Organized schedules of 50+ staff members for 500-1000 hours of work per week based on a constantly changing number of venues, security needs, and attendance numbers. - In Excel, created invoices, tracked receivables, and processed payroll for 20+ clients and 50+ staff members on a bi-weekly basis, ensuring the reliable… Show more - Oversaw staff members and managed event security issues at a range of large-scale events such as concerts and football games with attendance from 300-5000. - Organized schedules of 50+ staff members for 500-1000 hours of work per week based on a constantly changing number of venues, security needs, and attendance numbers. - In Excel, created invoices, tracked receivables, and processed payroll for 20+ clients and 50+ staff members on a bi-weekly basis, ensuring the reliable clearing of nearly $1,000,000 in annual payments. - Maintained client relations by providing excellent customer service to patrons and venue managers. Show less - Oversaw staff members and managed event security issues at a range of large-scale events such as concerts and football games with attendance from 300-5000. - Organized schedules of 50+ staff members for 500-1000 hours of work per week based on a constantly changing number of venues, security needs, and attendance numbers. - In Excel, created invoices, tracked receivables, and processed payroll for 20+ clients and 50+ staff members on a bi-weekly basis, ensuring the reliable… Show more - Oversaw staff members and managed event security issues at a range of large-scale events such as concerts and football games with attendance from 300-5000. - Organized schedules of 50+ staff members for 500-1000 hours of work per week based on a constantly changing number of venues, security needs, and attendance numbers. - In Excel, created invoices, tracked receivables, and processed payroll for 20+ clients and 50+ staff members on a bi-weekly basis, ensuring the reliable clearing of nearly $1,000,000 in annual payments. - Maintained client relations by providing excellent customer service to patrons and venue managers. Show less

Committee Chair

• Oct 2010 - Sep 2011

- Managed budget and secured revenue of $35,000 through participation fees, grants, and sponsorship agreements. - Hired a committee of six to plan and execute events. Fostered a team environment and managed project by setting firm deadlines and ensuring the timely delivery of project goals. - Recruited and trained 75 volunteers to serve as student leaders during orientation week. - Managed budget and secured revenue of $35,000 through participation fees, grants, and sponsorship agreements. - Hired a committee of six to plan and execute events. Fostered a team environment and managed project by setting firm deadlines and ensuring the timely delivery of project goals. - Recruited and trained 75 volunteers to serve as student leaders during orientation week.