As Nicholas's teammate and Team Leader at NuMSP, I've witnessed his compassionate customer service, tireless work ethic, and willingness to do whatever it takes to both resolve business-stopping critical issues, as well as proactively perform any client requests as needed, with professionalism and attention to detail that is hard to match in this industry. In his role at NuMSP, an extremely high-volume environment, Nicholas was directly responsible for handling many clients' first line IT support requests in a multitude of systems, for a variety of requester's user levels and needs, and also for maintaining the highest satisfaction level of the client companies as a whole. Both of these core responsibilities Nicholas excels at reliably in his position. As a professional IT Technician, Nicholas is incredibly willing to learn any new technologies and skills he comes across without fail or hesitation, as well as contributing to the ongoing pursuit for improving policies and procedures, both internally and for any clients he interacts with. Beyond that, while working with him directly on many support issues and projects, as well as directly training him on new tasks and specific clients' needs and requirements, I have to say that his openness to learn, give positive feedback or ask questions on unclear items, and his general good nature and professionalism, made working with him - even in difficult or time-critical situations - much easier on myself and our team. These qualities made Nicholas a great example to technicians on our teams and was often recognized by clients, team members, and management alike. Nicholas is definitely a huge asset to any team he works with, as well as a critical need for any clients he contributes to. I would gladly work with Nicholas again in any role he or I may have in the future!! Thanks, and best regards, Amber.

As Nick’s team lead, I found him to be an intelligent, efficient, conscientious and productive employee. He’s shown a tremendous ability to provide excellent customer service and solid results with his work. He took policy and procedures very seriously and went above and beyond what was expected of him. He was always willing to help out his teammates, he raised team morale with his friendly personality and sense of humor. His personality and technical capability resulted in his getting the job done right and with making his customers happy and confident - that when they needed help, they trusted that they would always get a high level of technical assistance and professional service. Impressively, Nick would actually volunteer to work weekends and holidays when others would not, which to me shows a person with true dedication. Nick is an excellent tech with a tremendous work ethic and and any company fortunate enough to have the opportunity to hire him would benefit greatly having him on their team.

As Nicholas's teammate and Team Leader at NuMSP, I've witnessed his compassionate customer service, tireless work ethic, and willingness to do whatever it takes to both resolve business-stopping critical issues, as well as proactively perform any client requests as needed, with professionalism and attention to detail that is hard to match in this industry. In his role at NuMSP, an extremely high-volume environment, Nicholas was directly responsible for handling many clients' first line IT support requests in a multitude of systems, for a variety of requester's user levels and needs, and also for maintaining the highest satisfaction level of the client companies as a whole. Both of these core responsibilities Nicholas excels at reliably in his position. As a professional IT Technician, Nicholas is incredibly willing to learn any new technologies and skills he comes across without fail or hesitation, as well as contributing to the ongoing pursuit for improving policies and procedures, both internally and for any clients he interacts with. Beyond that, while working with him directly on many support issues and projects, as well as directly training him on new tasks and specific clients' needs and requirements, I have to say that his openness to learn, give positive feedback or ask questions on unclear items, and his general good nature and professionalism, made working with him - even in difficult or time-critical situations - much easier on myself and our team. These qualities made Nicholas a great example to technicians on our teams and was often recognized by clients, team members, and management alike. Nicholas is definitely a huge asset to any team he works with, as well as a critical need for any clients he contributes to. I would gladly work with Nicholas again in any role he or I may have in the future!! Thanks, and best regards, Amber.

As Nick’s team lead, I found him to be an intelligent, efficient, conscientious and productive employee. He’s shown a tremendous ability to provide excellent customer service and solid results with his work. He took policy and procedures very seriously and went above and beyond what was expected of him. He was always willing to help out his teammates, he raised team morale with his friendly personality and sense of humor. His personality and technical capability resulted in his getting the job done right and with making his customers happy and confident - that when they needed help, they trusted that they would always get a high level of technical assistance and professional service. Impressively, Nick would actually volunteer to work weekends and holidays when others would not, which to me shows a person with true dedication. Nick is an excellent tech with a tremendous work ethic and and any company fortunate enough to have the opportunity to hire him would benefit greatly having him on their team.

As Nicholas's teammate and Team Leader at NuMSP, I've witnessed his compassionate customer service, tireless work ethic, and willingness to do whatever it takes to both resolve business-stopping critical issues, as well as proactively perform any client requests as needed, with professionalism and attention to detail that is hard to match in this industry. In his role at NuMSP, an extremely high-volume environment, Nicholas was directly responsible for handling many clients' first line IT support requests in a multitude of systems, for a variety of requester's user levels and needs, and also for maintaining the highest satisfaction level of the client companies as a whole. Both of these core responsibilities Nicholas excels at reliably in his position. As a professional IT Technician, Nicholas is incredibly willing to learn any new technologies and skills he comes across without fail or hesitation, as well as contributing to the ongoing pursuit for improving policies and procedures, both internally and for any clients he interacts with. Beyond that, while working with him directly on many support issues and projects, as well as directly training him on new tasks and specific clients' needs and requirements, I have to say that his openness to learn, give positive feedback or ask questions on unclear items, and his general good nature and professionalism, made working with him - even in difficult or time-critical situations - much easier on myself and our team. These qualities made Nicholas a great example to technicians on our teams and was often recognized by clients, team members, and management alike. Nicholas is definitely a huge asset to any team he works with, as well as a critical need for any clients he contributes to. I would gladly work with Nicholas again in any role he or I may have in the future!! Thanks, and best regards, Amber.

As Nick’s team lead, I found him to be an intelligent, efficient, conscientious and productive employee. He’s shown a tremendous ability to provide excellent customer service and solid results with his work. He took policy and procedures very seriously and went above and beyond what was expected of him. He was always willing to help out his teammates, he raised team morale with his friendly personality and sense of humor. His personality and technical capability resulted in his getting the job done right and with making his customers happy and confident - that when they needed help, they trusted that they would always get a high level of technical assistance and professional service. Impressively, Nick would actually volunteer to work weekends and holidays when others would not, which to me shows a person with true dedication. Nick is an excellent tech with a tremendous work ethic and and any company fortunate enough to have the opportunity to hire him would benefit greatly having him on their team.