Experience

BrightView Landscapes

• United States
• Facilities Services
• 700 & Above Employee

• Account Manager

  • Oct 2017 - Present

  • Develop and maintain long-term relationships with customers, focusing on both the main contact as well as the next level above and below. • Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met. • Lead and facilitate or assist in the resolution of customer problems or concerns. • Proactively present site enhancement ideas to existing customers. • Ensure renewals of each current account within the customer portfolio. • Identify and pursue opportunities to sell ancillary services. • Ensure a safe environment for employees, customers and the general public. • Generate referrals from existing client base and communicate to Business Developer. • Develop accurate estimates and takeoffs for both new and existing clients as needed. • Supervise the Production Specialist in conduct of field operations. • Communicate regularly with the Production Specialist to ensure client needs and expectations are consistently met or exceeded. • Manage service delivery to specified scope of work. • Ensure branch financial goals met by maintaining acceptable gross margins for both base contract work and ancillary services. • Coordinate consistent and timely site visits with Production Specialist. • Participate in branch meetings and assist Branch Manager or Assistant Branch Manager in overall leadership of branch. • Maintain satisfactory Accounts Receivable levels. • Coordinate with Branch Administrator to ensure branch databases consistently updated with current client information. • Other tasks and duties as assigned by Branch Manager.



The Brickman Group

• Environmental Services
• 500 - 600 Employee

• Operations Manager

  • Jan 2011 - Dec 2017

  •Understand client needs via regular communication with the Account Manager.•Ensure that job site quality and appearance meet client and BrightView standards.•Manage all landscape services, including the coordination of all materials, people, equipment and subcontractors required to produce quality work.•Inspect properties prior to scheduled service in order to properly prepare specific action plan for service. Adjust schedule as needed and follow up.•Monitor irrigations systems, identify problems or necessary repairs, and communicate recommendations to the appropriate party.•Monitor all aspects of the landscape and identify insect or disease problems.•As necessary, perform hands-on work with crews to meet work and scheduling demands.•Implement and enforce BrightView policies and procedures related to proper upkeep and maintenance, storage, use, and training required for branch equipment.•Work with the Account Manager to identify staffing needs, hire new crew members, and prepare daily crew schedules.•Ensure proper paperwork is completed for all employee changes and hires.•Communicate with, counsel, train, discipline, review, and develop growth plans for employees.•Hands-on training and support of crew members, including proper operation of equipment, pruning techniques, safety, and quality standards.•Focus on safety and monitor safety records.•Maintain and manage all required paperwork.•Coordinate with Branch Administrator to ensure branch databases are consistently updated with current client information.•Order materials as needed and monitor costs and deliveries.•Request purchase orders and use in accordance with company guidelines.

• Supervisor

  • Oct 2009 - Dec 2011

  •Maintain a schedule and ensure service expectations are met•Surface customer problems or concerns and report back to Production Manager•Proactively assist in resolving issues with customer service when needed•Ensure work is performed safely and in accordance with company policies•Communicate regularly with Production Manager to ensure client needs and expectations are consistently met or exceeded•Deliver services as specified on client sites•Work to identify more efficient ways to perform work•Coordinate service execution with Production Manager•Oversee day to day site operations and delegate work to crew team members•Provide Production Manager feedback on crew member(s)•Working with Production Manager, help to develop and train crew members•Ensure equipment preventative maintenance is performed as needed and equipment is in good working order•Participate in branch meetings as directed•Accurately capture and turn in crew time logs•Log equipment usage and maintenance cycles•Other tasks and duties as assigned by Branch Leadership



A.F.I Plumbing

• Oceanside, NY

• Plumber

  • Apr 2006 - Jun 2008

  Interprets blueprints and building specifications to map layout for pipes, drainage systems, and other plumbing materials Installs pipes and fixtures, such as sinks and toilets, for water, gas, steam, air, or other liquids Installs supports for pipes, equipment, and fixtures prior to installation Assembles fittings and valves for installation Modifies length of pipes, fixtures, and other plumbing materials as needed for a building Uses saws and pipe cutters as necessary Installs heating and air-conditioning systems, including water heaters Collaborates with contractors, construction workers, electricians, pipefitters, and steamfitters in installing and repairing plumbing Tests plumbing systems for leaks and other problems Analyses problem and identifies appropriate tools and materials for repair Chooses plumbing materials based on budget, location, and intended uses of building Follows health and safety standards and complies with building codes Writes report documenting the problem and summary of actions taken Performs inspections of plumbing systems to identify and replace worn parts Prepares bids and schedules and oversees other workers, such as apprentices and helpers