Email Marketing Specialist

• Sep 2022 - Present

• Creative Configuration (HTML/SFMC Content Builder) • SFMC Administration • Email Segment Management/Manipulation • Email Deployment via SFMC • Creative Configuration (HTML/SFMC Content Builder) • SFMC Administration • Email Segment Management/Manipulation • Email Deployment via SFMC

Salesforce Administrator

• Jun 2021 - Sep 2022

• Sales Cloud Implementation • Service Cloud Implementation • Dashboard & Reports Building • Org Data Cleanup • Sales Cloud Implementation • Service Cloud Implementation • Dashboard & Reports Building • Org Data Cleanup

Front Desk

• Jun 2021 - Aug 2021

Tesla Advisor

• Jun 2017 - Mar 2020

• Utilize Salesforce CRM to prequalify prospects and provide renewable energy consultations • Consistent top performer in generating opportunities and closing sales. • Project management for closing documents • First point of contact and triaged inbound/outbound calls • Provide initial consultations for Tesla EVs • Utilize Salesforce CRM to prequalify prospects and provide renewable energy consultations • Consistent top performer in generating opportunities and closing sales. • Project management for closing documents • First point of contact and triaged inbound/outbound calls • Provide initial consultations for Tesla EVs

Customer Account Analyst

• Apr 2014 - Jun 2017

• Customer Account Management • Travel Itinerary Consulting • Vacation Sales/Booking • New Hire Mentor • Sales Floor Lead (Inbound) • Customer Account Management • Travel Itinerary Consulting • Vacation Sales/Booking • New Hire Mentor • Sales Floor Lead (Inbound)

Limited Sales Associate

• Mar 2014 - Aug 2014

As part of the Fossil group, my experience in customer service grew through their vision of "Vintage Hospitality." Each day our main objective was to make sure every customer leaves with positive memorable interaction that keeps them coming back, regardless if they were tourists or locals. Fossil's vision of Vintage Hospitality meant to always welcome customers as if you are to welcome guests into your home, engaging in pleasant conversation to gain information on personal interests. Once rapport has been gained, we would apply what interested the customer to products that reflect their attributes/personality/traits etc. Every hour on the hour, or when traffic is at a stand still, management and staff meet gather to review sales statistics and verify what products sold most, when sales were highest/lowest and how we can improve sales/customer interaction. As a previous sales lead at Quiksilver, being a part of the Fossil group added on to my sales tactics and customer service knowledge in the retail industry. Show less

Sales Lead

• Jul 2013 - Feb 2014

From previous retail positions, my experience brought me to this company as a Sales Lead. Although working in other retail establishments that had a low tolerance for "steady" work ethics, being a part of the Quiksilver team shaped my position for taking initiative and responsibility. Quiksilver sponsors athletes whom have talents for surfing, snowboarding and skateboarding, which meant management wanted staff to provide a relaxed, yet aware/sales driven environment. Located on the Las Vegas strip provided heavy traffic. As a sales lead, my main objective was to review main target/promotions for current day's sales, verify sales stats hourly, manage breaks for employee's shift, count in/out registers, and report daily events with management. Show less