Experience

Credit Union of Denver
• United States
• Banking
• 1 - 100 Employee
• IT Support Specialist

  • Jun 2023 - Present


Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Advanced Repair agent

  • Feb 2022 - Jun 2023

  Lakewood, Colorado, United States Diagnosing and navigating requested repairs within a timely manner. Prioritizing incoming repairs and new PC setups according to the allotted time frame. Maintaining an accurate time frame, while also multitasking between multiple devices. Keeping clients updated with diagnostic results and recommended repairs. Hardware installation and repairs for not only laptops and desktops, but also IPhones.

• Counter Intelligence Agent

  • Sep 2021 - Feb 2022

  Lakewood, Colorado, United States Driving a positive experience by building relationships with clients, exhibiting empathy and providing solutions to needs. Assisting with customer facing issues, while ensuring repairs are performed accurately and efficiently. Responsible for training and coaching agents in modern repair and service techniques. De-escalating situations when they arise.

• Consultation Agent

  • Apr 2021 - Sep 2021

  Lakewood, Colorado, United States Investigated the situation by asking open ended questions. Solving problems and meeting needs in a timely manner. Running hardware and software diagnostics. Installing hardware in both laptops and desktops. Troubleshooting software issues by eliminating any variables.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Sales Associate

  • Jun 2016 - Nov 2020

  Highlands Ranch Ascertained what the client needs and wants were for the visit. Guiding them to a right fit device or service. Educating on functionality of the device and assisting with any technical issues. Demonstrating benefits, operation and functionality of new tech. Assisting and acting as floor coach to peers, when management wasn’t available. Providing excellent customer experience, helping the team exceed and surpassing goals.



Colorado Home Finder Realty

• Real Estate
• 1 - 100 Employee

• Broker Associate

  • Jan 2016 - Oct 2016

  Greater Denver Area

• Sales Operations Assistant

  • Jul 2014 - Sep 2015

  Lakewood, CO



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Fraud Analyst

  • May 2011 - Feb 2013

  Greater Denver Area