Channel Manager: Affiliates

• Mar 2022 - Present

Client Servies Manager

• May 2016 - Mar 2022

● Conducted preliminary research to determine clients prospects. ● Assessed monthly reports on client activity. ● Provided analytics on potential sale opportunities. ● Reviewed client portfolio for potentially weak and/or dangerous aspects of their business ventures. ● Provided knowledgeable support regarding CAN-SPAM regulations and the violation-associated penalties. ● Produced presentations and spreadsheets for client viewing. ● Provided clients with new potential business and partnership introductions. ● Analyzed and presented clients with insights on top competitor business tactics and their industry affiliations. ● Held weekly calls with clients to discuss new growth opportunities in the industry. ● Generated reports on best practices for inbox delivery rate. ● Automated office operations, managing client correspondence, record tracking and data communications in database and case management software. ● Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable. ● Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol. ● Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance. ● Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments. ● Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members. Show less

Stephen Minister Lead - Men

• Aug 2019 - Mar 2021

● Managed the attendance and outreach of life group operations. ● Administered pastoral care to church members and surrounding communities. ● Co-authored the curriculum for Encounter Care Ministry. ● Conducted visits and counsel sessions with those seeking pastoral care. ● Met with new church members/visitors to create a stronger base of unity and understanding. ● Conducted the application process for potential new Care Ministers. ● Provided training seminars for the incoming new applicants. Show less

Shift Supervisor

• Dec 2014 - Sep 2016

● Assist customers with merchandise inquiries ● Price incoming merchandise accordingly (with particular emphasis on comics and film/television memorabilia) ● Received and processed warehouse shipments ● Drafted upcoming staff schedules ● Maximized product awareness through redesigning various departments. ● Cross-trained in every store role to maximize operational knowledge. ● Processed daily monetary deposits for either opening or closing the store. ● Provided training to new team members Show less

Store Manager

• Mar 2014 - Nov 2014

• Met budget targets by controlling expenses and eliminating wasteful behaviors. • Delegated work to employees based on shift requirements, individual strengths and unique training. • Assessed, optimized and elevated operations to target current and expected demands. • Oversaw inventory management with cycle counts, audits and shrinkage control. • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels. • Updated store pricing, signage and merchandising based on current promotions. • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock. • Enforced adherence to policies, standards and security protocols. • Prioritized sanitation, safety and health standards in work areas. • Interviewed, hired, supervised and trained 12 employees and instituted mentoring program to develop skills, leadership and employee excellence. • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. • Counted cash drawers and made bank deposits. • Resolved customer problems by investigating issues, answering questions and building rapport. • Maintained adequate temperature and humidity in stockrooms. • Addressed customer inquiries and resolved complaints. • Delivered excellent customer service by greeting and assisting each customer. Show less

Assisant Manager

• Nov 2012 - Feb 2014

• Enhanced sales by implementing merchandising and promotional improvements. • Cultivated customer loyalty by training team members in industry-leading service standards. • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction. • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. • Delegated daily tasks to team members to optimize team productivity. • Analyzed trends, identifying consumer demand and forecasting upcoming movie release trends. Show less