Nicholas Bosma
Assistant Front Office Manager at Fairmont Heritage Place, Franz Klammer Lodge- Claim this Profile
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Topline Score
Bio
Kevin Lawrence
Nick is a tremendous team leader. He has a get it done attitude while fostering his teams questions or needs. Nick brings excitement each workday while keeping clear guidelines on what is to be accomplished. He is a champion to the Hospitality industry.
Frank Eades
Nicholas is one of those individuals that you come across once or twice in a lifetime. He is always looking for what else he can do and what else needs to be done. He is a self-starter and can be relied on to complete the task in a timely and professional fashion with little or no oversight. If he does not know how to do something, he will ask for assistance and learn how to do it. If he knows how to do something, he will look for ways to improve it. He is a friendly, helpful, reliable and hardworking professional that is always ready and willing to go the extra mile. It is always a pleasure to have him working on my team.
Kevin Lawrence
Nick is a tremendous team leader. He has a get it done attitude while fostering his teams questions or needs. Nick brings excitement each workday while keeping clear guidelines on what is to be accomplished. He is a champion to the Hospitality industry.
Frank Eades
Nicholas is one of those individuals that you come across once or twice in a lifetime. He is always looking for what else he can do and what else needs to be done. He is a self-starter and can be relied on to complete the task in a timely and professional fashion with little or no oversight. If he does not know how to do something, he will ask for assistance and learn how to do it. If he knows how to do something, he will look for ways to improve it. He is a friendly, helpful, reliable and hardworking professional that is always ready and willing to go the extra mile. It is always a pleasure to have him working on my team.
Kevin Lawrence
Nick is a tremendous team leader. He has a get it done attitude while fostering his teams questions or needs. Nick brings excitement each workday while keeping clear guidelines on what is to be accomplished. He is a champion to the Hospitality industry.
Frank Eades
Nicholas is one of those individuals that you come across once or twice in a lifetime. He is always looking for what else he can do and what else needs to be done. He is a self-starter and can be relied on to complete the task in a timely and professional fashion with little or no oversight. If he does not know how to do something, he will ask for assistance and learn how to do it. If he knows how to do something, he will look for ways to improve it. He is a friendly, helpful, reliable and hardworking professional that is always ready and willing to go the extra mile. It is always a pleasure to have him working on my team.
Kevin Lawrence
Nick is a tremendous team leader. He has a get it done attitude while fostering his teams questions or needs. Nick brings excitement each workday while keeping clear guidelines on what is to be accomplished. He is a champion to the Hospitality industry.
Frank Eades
Nicholas is one of those individuals that you come across once or twice in a lifetime. He is always looking for what else he can do and what else needs to be done. He is a self-starter and can be relied on to complete the task in a timely and professional fashion with little or no oversight. If he does not know how to do something, he will ask for assistance and learn how to do it. If he knows how to do something, he will look for ways to improve it. He is a friendly, helpful, reliable and hardworking professional that is always ready and willing to go the extra mile. It is always a pleasure to have him working on my team.
Credentials
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ServSafe Food Handler
ServSafeApr, 2022- Sep, 2024
Experience
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Fairmont Heritage Place, Franz Klammer Lodge
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United States
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Hospitality
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1 - 100 Employee
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Assistant Front Office Manager
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Aug 2022 - Present
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Vacasa
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United States
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Hospitality
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1 - 100 Employee
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Concierge
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Aug 2022 - Nov 2022
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Concierge
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Mar 2022 - Aug 2022
Communicated with guests via SMS, phone, and email, sharing access codes and check in information on arrival day. Assisted guests with maintenance and housekeeping requests. Arranged transportation, equipment rentals, and activity/restaurant reservations. Managed local Club House and ski lockers. Stayed connected with local team with Slack messaging app. Inspected homes, delivered items, and helped troubleshoot maintenance issues in person on occasion.
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Alpine Lodging Telluride
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United States
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Hospitality
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1 - 100 Employee
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Guest Services Manager, Private Homes and Condos
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Sep 2021 - Feb 2022
Led a 24-hour lodging guest services team. Daytime handled arrivals and guest relations while assisting with property management and owner services for 130 rental units. Overnight was responsible for emergency calls, such as lockouts and alarms, for Private Homes and Condos as well as a large portion of Alpine Lodging’s portfolio, 260+ properties total. I assisted the GM in recruiting, training, scheduling, and supervising. I also handled guest complaints and refunds, as well as charging guests for property damage and theft. Show less
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Assistant Front Office Manager
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Jun 2018 - Aug 2021
Assisted Reception/Transportation department manager in leading team of 25 employees, including: bell staff, shuttle drivers, ski valet, night hosts and front desk supervisors. Created weekly Lodge shuttle schedule using Resort Data Processing reservation software. Handled departmental colleague scheduling. Helped lead weekly and seasonal departmental training. Acted as Manager on Duty, point person for all problems and emergencies on the property.
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Reception Supervisor
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May 2018 - Jun 2018
Helped lead team of bell staff and shuttle drivers. Checked guests in/out of Lodge using Resort Data Processing reservation software. Maintained current transportation schedule for all Lodge guests. Answered and directed calls, texts and emails from guests, owners and employees.
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Reception Host/Driver
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Jul 2017 - May 2018
Drove Lodge guests to and from various locations, most often Montrose Airport- a 1.5 hour, 67 mile drive with a 3,700 ft elevation change in all weather and at all times. Assisted guests with luggage, valeted guest vehicles, provided room and Lodge tours and generally helped guests have a great stay.
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Country Inn & Suites by Radisson
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Belgium
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Hospitality
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700 & Above Employee
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Front Desk Agent
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Jan 2017 - Jul 2017
Ran the afternoon and evening front desk for an 80 room, budget-oriented hotel. Checked guests in an out of hotel. Booked reservations using Opera reservation software. Assisted guests with finding local attractions, restaurants, etc. Ran the afternoon and evening front desk for an 80 room, budget-oriented hotel. Checked guests in an out of hotel. Booked reservations using Opera reservation software. Assisted guests with finding local attractions, restaurants, etc.
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Camels Garden Hotel
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United States
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International Affairs
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1 - 100 Employee
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Reservations Agent/Concierge
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May 2014 - Oct 2016
Ran the afternoon/evening front desk for 2 properties with 30 hotel rooms and 20 condos. Booked reservations using Resort Data Processing reservation software. Assisted guests with luggage, parking and finding local attractions and restaurants. Dispatched maintenance work-orders and housekeeping service requests. Ran the afternoon/evening front desk for 2 properties with 30 hotel rooms and 20 condos. Booked reservations using Resort Data Processing reservation software. Assisted guests with luggage, parking and finding local attractions and restaurants. Dispatched maintenance work-orders and housekeeping service requests.
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Telluride Historical Museum
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United States
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Visitor Services Coordinator
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May 2013 - May 2014
Ran the front desk: answered and directed calls, responded to email inquiries and greeted visitors to museum, collections and events. Oversaw museum admissions, store sales and program attendance. Assisted with creating and maintaining museum exhibits. Ran the front desk: answered and directed calls, responded to email inquiries and greeted visitors to museum, collections and events. Oversaw museum admissions, store sales and program attendance. Assisted with creating and maintaining museum exhibits.
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Bartender
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Nov 2012 - Jul 2013
Stocked and prepared bar for the day. Created and served beverages in a fine-dining setting. Received payments using POS software and register. Directed servers and bussers in the bar area. Stocked and prepared bar for the day. Created and served beverages in a fine-dining setting. Received payments using POS software and register. Directed servers and bussers in the bar area.
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Education
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2004 - 2010
The University of Georgia
Bachelor of Arts, Anthropology, History
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